Caliber - Round Rock - Mays

4.8 (7,195reviews)
95%
1809 North Mays,  Round Rock,  TX  78664
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In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (7,195)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team earned high marks for proactive communication, including daily text updates and phone calls that kept customers informed throughout the repair process. Timeliness was a standout strength, as numerous customers highlighted that repairs were completed ahead of schedule, sometimes by a week or more. Staff professionalism, friendliness, and thoroughness in explaining the repair process were frequently celebrated. Some customers noted areas for improvement directly in their feedback, including occasional communication gaps near completion, instances of overspray, minor missed details such as missing bolts or trim pieces, and inconsistent interior cleaning standards.
AI-Generated from reviews written in the last 12 months
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"... my keys. The people in the shop did a great job, the repairs and paint and very well done. I appreciate all the hard work that everyone put ..." Read more
"The back door color was not matching the front door and the trunck was repaired with really poor quality. ..." Read more
"... hopefully it will not become an issue in the future. Just expected a little more basic attention to detail from Caliber Collision." Read more
"... reliving the day I first drove it off the dealers lot—it looked just as perfect as it did back then. I cant thank you enough. My car is essential to ..." Read more
"Perfect job. Very professional. Everyone was so courteous and helpful. Would definitely recommend Caliber Collision."
"Everyone was very nice and helpful. My car was done way before they said it would be. It looks really good. They did a good job."
"The repairs were completed on time as stated. My repairs were done and my pickup is back to new."
"Shooting for December 22 but wasn't ready until middle of January. Not good. Original inspection must have ..." Read more
"... before estimated time. I didn't expect our vehicle got done in 4 days instead of 2 weeks. They did really job and made the car back running. ..." Read more
"... for responding with the small issue to be resolved. The expected date was Nov 10 and I got my car today!" Read more
"... good experience from the start with the estimate, communication throughout the process, and my vehicle was delivered a day earlier than promised." Read more
"The guys at Caliber were on top of my repair. I received constant updates about the statis of the work being conducted and they notified me immediately ..." Read more
"... car being ready due to faulty part delivery, but I only found that out when I called after the estimated time because I hadnt heard anything. Would have been helpful ..." Read more
"I usually had to call for updates"
"One of the best car repair experiences. Communication was beyond excellent"

My Experience

Information regarding repairs was communicated throughout the process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would highly recommend them.

Repair Quality

I Think you all did a wonderful job on my car.

Customer Service

I’m very happy with the results.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

People at Caliber Collision was very professional and kind. Explained the repair process and returned the vehicle in quick time. Repair was completed to my satisfaction.

Likely to Recommend

Repair Quality

The repairs were done in quick time. Caliber Collision staff was very professional.

Customer Service

Very professional and explained the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This particular shop came highly recommended, and it truly lived up to it!! The work performed was first rate and the service I received, from Russ in particular was outstanding. Specifically, providing continuous updates regarding the progress of the repairs was very much appreciated. Also, Jessica at the front desk was always very helpful. I would definitely recommend you guys anytime! Thank you very much!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very professional service and the turn around time getting my vehicle repaired was amazing

Customer Service

Satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

They did a great job restored it like it was brand new. Thanks very much guys. I appreciate it.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

This was my first experience, dealing with an auto body shop so I was worried that something might go wrong. But everything turned out great. I will highly recommend Caliber collision. Excellent job!

Repair Quality

Ross was excellent with providing weekly updates on the status of our vehicle. He was also very pleasant to speak with over the phone, and was very professional. On the day that I picked up my car he was very thorough explaining the entire repair process and answered all my questions

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ross was fantastic and was able to get my car repaired 4 days early.

Likely to Recommend

Repair Quality

Thank you for the great work

Customer Service

Great they kept me updated and answered everytime I called

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish was super easy. Communication was also good!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service and communication

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Outstanding service and great repair completed in a timely fashion

Likely to Recommend

Repair Quality

The repairs were completed on time as stated. My repairs were done and my pickup is back to new.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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