Caliber - Round Rock - Sam Bass Rd

4.9 (7,247reviews)
97%
1307 Clark Street,  Round Rock,  TX  78681
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (7,247)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and timely repairs. Many highlighted the exceptional professionalism and friendliness of staff, from front desk personnel to service advisors. Frequent text and call updates kept customers informed throughout the repair process, with numerous reviewers noting their vehicles were completed ahead of schedule. Repair quality was widely celebrated, with customers describing results as like-new. A few customers noted isolated concerns - including occasional parts delays, minor finish issues, and instances where vehicles required a return visit - reflecting direct customer feedback rather than systemic issues.
AI-Generated from reviews written in the last 12 months
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"Customer service was excellent and work provided top notch! Thank you"
"... technician are professionals in accident repairs . The attention to detail from disassembly to reassembly is spot on. The paint is an excellent match with no over spray. ..." Read more
"My frame had significant damage done to it. The technician did an amazing job on it."
"I am a return customer, and once again, I was extremely satisfied with the results of the repairs on my vehicle. Great job!"
"Everything was so well done. The initial assessment was easy. Scheduling the repair was easy. They even dropped ..." Read more
"... friendly and easy to work with during a stressful time. The communication alone set them apart — I never had to wonder what was going on. If you want quick, professional ..." Read more
"... at Caliber was beyond professional and friendly. The communication was excellent at each step and my car looks great!" Read more
"I would give them a 12 on service and professionalism. More importantly, communication is a big factor also."
"Fantastic communication, with details. Schedule held per estimate timeline. Super knowledgeable rep about car repairs."
"... progress portal. Or I was told the last time that the person in charge of my file had left on vacation and just didnt tell me or others what the status was leaving me to be passed ..." Read more

My Experience

Good work.

Likely to Recommend

Repair Quality

Very thorough with OE replacement parts

Customer Service

Alexis took care of me with grace and understanding. I'm grateful.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ryan was great to work with. He communicated regularly throughout the process. Shawn was also extremely helpful. Customer service was fantastic! They did a beautiful job on the repair. Looks as good as new! Very satisfied!

Likely to Recommend

Repair Quality

Customer Service

They were awesome. Super communicative.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Alexis kept us updated throughout this process. She was awesome! We were very impressed with her and the whole process of getting our vehicle repaired.

My Experience

Love the front desk lady super sweet

My Experience

Yo me siento satisfecha y complacida con el trabajo realizado en mi auto lo valoro de 10 puntos excelente trato y muy buena comunicacion

Likely to Recommend

Lo recomiendo aln100 porciento

Repair Quality

Lo recomiendo al 100buen trato y buen trabajo

Customer Service

Mi carro fue entregado y en fecha récord fue entregado c9n un magnífico trabajo y el técnico que estuvo al frente de la reparación siempre me mantuvo al dia con las informaciones de mi carro y muy preocupado les doy gracias al taller caliber colisión por su g3an trabajo real8zado yo quede complacida c9n el trabajo realizado geacias

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have had previous good experiences and they are blaming the issue on the part and not the service and they are fixing it so we shall see how this all plays iut

Repair Quality

I had to return because parts of the front bumper have come unattached

Customer Service

They said they did an inspect before giving it to me but it’s not restored properly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Alexis did not excellent job handling my auto repair.She was professional, communicative and attentive throughout the process.

My Experience

My Experience

Alexis is the best!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

So far it looks pretty good, got updates on the vehicle just about every day, I’ll look it over tomorrow and let you know if I find any problems.Jim.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dealing with an accident is never fun, but Caliber takes a lot of the mess out of the process. They worked well with the insurance company and the rental car company. I can't tell I was rear-ended. Caliber does a great job cleaning the vehicle.

Likely to Recommend

Would not hesitate to recommend Caliber.

Repair Quality

Unlike my prior experiences with Caliber, the other driver was at fault and their insurance paid for it. Caliber and their insurance company worked so well together and made it as easy, fast, and thorough as they could. Caliber was quick to get me scheduled; thoroughly explained the process and order of events; worked with Enterprise rent-a-car to pick me and get me into a rental. Caliber did a great job and it only took them a week (which I thought was fast). I couldn't ask for a better experience. But I hope I don't see them again. :-) But if something does happen in the future, I will not hesitate to use Caliber.

Customer Service

Top Notch. Thorough. Polite. Friendly. Honest.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Job done on time and perfectly

Customer Service

Job done on time and perfectly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Shawn at Caliber on Sam Bass/Clark in Round Rock is amazing! So is Alexis!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All good!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

McKinley made it very easy, communicating the way needed for updates. And car was finished before promise date

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very easy process

Likely to Recommend

Repair Quality

Easy to work with.

Customer Service

Easy to work with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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