Caliber - Sacramento - Lexington St

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job!!

Likely to Recommend - 5.0/5.0 -

of course I recommend Caliberl

Repair Quality - 5.0/5.0 -

Please stop sending these to "Peter." It was my car in the incident and II have already responded. Your service (as always) was excellent -- a 10. Sally

Customer Service - 5.0/5.0 -

See previous commentsl

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I had fantastic service the entire time. Extremely friendly staff, quick turnaround, and willing to help make additional tweaks on the spot that I requested.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great!

Customer Service - 5.0/5.0 -

Very well done, good at communicating through the whole process.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good service

Customer Service - 5.0/5.0 -

Good service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent service!

My Experience - 5.0/5.0 -

Friendly staff, very quick turnaround, flawless work, and seamless transition to and from rental car facilities. Would highly recommend.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am extremely happy with my car and the customer service received! Victoria was helpful from start to finish and they even went the extra mile for me and buffed out a part of my vehicle that wasn’t part of my claim. For me, that was top tier service! Everyone was polite and professional, and the rental car process was SEAMLESS. I truly appreciate the service received from this company and would highly recommend!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My vehicle was returned to me in a new-like condition. I was pleased with the repairs and active communication with my service advisor.

Likely to Recommend - 5.0/5.0 -

I would definitely recommend your repair shop services to any friend and or family member.

Repair Quality - 5.0/5.0 -

I am pleased with the repairs on my vehicle.

Customer Service - 5.0/5.0 -

My service advisor went above and beyond with communication and customer service. I was in constant communication with Cindy throughout the process and she provided me with daily updates and was through with the information that she provided me.

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 0.5/5.0 -

Hi, After getting my car back and reviewing my dash cam footage, I came across a video of one of your employees that I found to be completely unprofessional. I do not believe it is appropriate for an employee to be eating inside a customer’s vehicle. Additionally, the employee was handling the interior of my car with visibly dirty hands and was not wearing gloves, which is concerning. I also heard the employee using inappropriate language while inside my vehicle. What concerns me even more is that, after the employee realized my vehicle had a dash camera, he specifically mentioned that it needed to be disconnected. I found this extremely concerning, as it gave the impression that the camera was being disconnected because they did not want their actions to be recorded. I believe this raises serious questions about professionalism and transparency. I take pride in my vehicle and entrusted it to your shop expecting it would be treated with care and respect. The behavior shown in the footage did not meet those expectations. I also found it unprofessional at the time of pick up when the advisor told me that if I was not able to do the favor of putting yes to my car being completed on time, I should just disregard the survey because if I were to select no, she would not be receiving her bonus. I wanted to bring this to your attention so it can be addressed appropriately. I would appreciate a response regarding how this matter will be handled, including whether this incident will be investigated and what steps will be taken to ensure this does not happen to other customers. Thank you, Maria

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Overall great service

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great communication throughout the whole process. Car looks back to normal 100% and cleaned the outside and inside for me. Thank you !

Likely to Recommend - 5.0/5.0 -

Been here multiple times and will return if needed. Would definitely recommend to friends especially if the drive Mercedes

Repair Quality - 5.0/5.0 -

Flawless repair. Great communication throughout

Customer Service - 5.0/5.0 -

Consistent communication. Very friendly and helpful

My Experience - 5.0/5.0 -

I appreciated all the updates and constant communication regarding the status of my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I appreciated the frequency of communication amd the quality of the work. The car felt completely normal as if there was never an accident.

Customer Service - 5.0/5.0 -

See other comment

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Had good communication with describing the every step of the process and informing me where we were along that process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The team at Caliber collision is always helpful, their service team is impeccable! Couldn’t ask for a better repair shop.