Caliber - Sacramento - Lexington St

My Experience - 5.0/5.0 -

I appreciated all the updates and constant communication regarding the status of my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I appreciated the frequency of communication amd the quality of the work. The car felt completely normal as if there was never an accident.

Customer Service - 5.0/5.0 -

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Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Had good communication with describing the every step of the process and informing me where we were along that process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The team at Caliber collision is always helpful, their service team is impeccable! Couldn’t ask for a better repair shop.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Cindy was great!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Geico sent our vehicle to the West Sac location in Sac, but they don't Handel Mercedes at that location .It was transported to Lexington Location no hassle Everything fell in place prompt and without delay. Wonderful Experience .Thank You Caliber Collision , Great Customer Service. I Will be happy to recommend your Company.

Repair Quality - 5.0/5.0 -

Experience from start to finish, notifications prompt and all questions answered. Victoria handled our repair marvelous job. The young man handling the phone was very Professional as well. Great Job Caliber Collision. Exceptional Job.

Customer Service - 5.0/5.0 -

Excellent Customer Service

My Experience - 5.0/5.0 -

Victoria was very helpful and kept me informed throughout the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

We’re completely satisfied with the work done and customer service we received from Cindy and Diana. We’ve been using Caliber Collision for many years and we’re always happy with the work. Thank you for your hard work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Victoria went above and beyond with making sure I knew what was going on with my vehicle and answering all my questions.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

It was communicative , quick and seem less. I like it.

Likely to Recommend - 2.5/5.0

Repair Quality - 0.5/5.0 -

Big part of the repair was left out.

Customer Service - 4.0/5.0 -

Everything was good regarding dealing with me but repair part was not satisfactory

My Experience - 5.0/5.0 -

I am excited to say that I am completely satisfied with my recent Mercedes-Benz repair experience at Caliber Collision. I really appreciate the excellent work done by everyone on the Caliber Collision team. I especially want to thank Victoria Mills, Jair Lopez, Ivanna Panchishin, and the female receptionist who arranged a pickup service to bring me to Caliber Collision on Friday afternoon so I could pick up my Mercedes-Benz. Again, please pass along my message to your amazing team!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I am completely satisfied with my recent Mercedes-Benz repair experience at Caliber Collision. I truly appreciate the excellent work performed by the repair technicians on their team. I especially want to thank Victoria Mills for her outstanding communication, management, and organizational skills, as well as her honesty and courtesy toward me. I also want to acknowledge Jair Lopez and Ivanna Panchishin for helping make the repair process run more smoothly, and the female receptionist who arranged a pickup service to bring me to Caliber Collision on that Friday afternoon so I could collect my Mercedes-Benz. Once again, the Caliber Collision team at 2310 Lexington Street in Sacramento, California, is amazing!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Victoria provided timely updates, and my car was ready for pick-up early.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Good experience

Repair Quality - 5.0/5.0 -

All good!

Customer Service - 5.0/5.0 -

Great customer service

Returned Clean

My Experience - 0.0/5.0 -

I'm close to completely satisfied with the work that was done, however when I got home with the car it appeared that the finish on the fuel door had not been adequately blended. I know that it's a different material from the quarter panel, but so is the bumper cover, and the bumper is blended beautifully. It's not a big deal, but I seem to remember a much better match in the original finish. Also, there's a lot of paint dribble/shop filth (I don't know what you call it) across the underside trim and rear spoiler. It would have been best to have cleaned this off before returning the car to the customer.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Overall it was a great job done. The only issue I found was that a rear door speaker was not plugged in on a door that was worked on.

Customer Service - 5.0/5.0 -

Victoria was fast and pleasant to work with. She communicated clearly the scope of work to be completed and the expected time line for completion.

My Experience - 5.0/5.0 -

Efficient service, easy to communicate with. I would recommend to family and friends.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Your employee Fiana was wonderful. Really appreciate she dropping my car off and dealing with the rental co

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Back to original condition and very clear / timely communication

Customer Service - 5.0/5.0

Returned Clean