Caliber - San Antonio - 281 N

4.8 (12,883reviews)
97%
23758 Highway 281 N,  San Antonio,  TX  78258
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In operation 29 years, 16 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (12,883)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as showroom-quality and looking brand new. The team demonstrated exceptional professionalism and attention to detail throughout the repair process. Communication was a standout strength, with customers appreciating daily text and phone updates that kept them informed every step of the way. Timeliness was another highlight, as many vehicles were completed ahead of schedule. Customers also valued the seamless coordination with rental car services. A few customers noted areas for improvement, including more proactive communication during delays, better interior cleanliness upon vehicle return, and ensuring all components are properly inspected before customer pickup.
AI-Generated from reviews written in the last 12 months
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"Best Customer Service and top quality repair!! A++++++"
"The service was great! They were professional, courteous, timely and workmanship, quality are Excellent! They explained to me the process and sent daily updates ..." Read more
"Car looked showroom new after repair."
"Customer service was amazing. Repairs were top notch. I have been to this location. for repairs in the ..." Read more
"... updates at every stage via email, text, and phone. The work done on the car and the treatment were exceptional, including careful repairs and thorough quality checks ..." Read more
"... updated on the progress of finishing my vehicle and finished the repairs 3 or 4 days ahead of schedule.." Read more
"... experience. Friendly and knowledgeable and most importantly they completed the job 3 days earlier than expected." Read more
"It was delayed three times for parts"
"... install a Non-OEM bumper that didnt fit. Therefore, repair time was extended waiting for OEM bumper order, installation and longer out of pocket vehicle rental." Read more
"... communication on the updates of the vehicle repair status. I felt well informed on every stage of the repair process." Read more
"Service was great. The repairs were on point and I was kept updated almost daily. Highly recommend for any repair work"
"Little to no communication, other than sparse automated progress texts. Missed deadlines. No response to calls or texts until ..." Read more
"... complaints about the quality of the repairs. However, the customer service and communication have been very poor. Every time we call for an update, we are either placed ..." Read more
"The two biggest things that stood out was the regular communication keeping me apprised to what was going on with my vehicle and professional environment."

My Experience

Quality was great, but communication could've been better. I didn't hear from anyone on the day I was supposed to pick it up. I had to reach out a couple of times.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service! 10 stars!⭐️

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fernando is an example of professionalism and positive leadership. Everything went as discussed and my truck looks like new. Would recommend 100%.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied with my experience from scheduling for an estimate to the completion of my repairs. Kim at the front desk and my consultant Fernando Hernandez were very professional and helpful. Completed on time as promised.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kahlid was great and very helpful. We appreciate the communication throughout the whole process. Made a stressful situation much easier as everything was taken care of efficiently.

My Experience

James Silva took the time to explain everything that it was going to be done to my vehicle. He answer all my questions. Outstanding customer service!"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service and repairs! Thank you James for all your help! DM

Likely to Recommend

Repair Quality

Great customer service! Thank you James and Caliber Collision! DM

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Excellent job, service and speed

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very helpful and always handled my questions professionally. Great office staff !!!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Great service provider by Daniel as always

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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