Caliber - San Antonio - 281 Overlook
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Crystal was very communicative and kept me up-to-date with the progress of my repairs
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The only thing I would like is thst adjusters would their phone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Repairs took longer than originally planned and estimated. This is my only negative. An additional 2 weeks, which we had to adjust to. Other than this, we were very satisfied. The work appears to be well done. Friendly service and the efforts by text to keep us informed, even reporting the time extensions, was a very beneficial practice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Never.
Repair Quality - 0.5/5.0 -
Worst experience ever. It took over five weeks for me to get my vehicle back. They had to repaint the vehicle four times and it was returned with a bed full of dust and rubbing compound. To top it off when they did return it the passenger mirror didn’t work and had to go back to fix that. The cover for the mirror controls is bent from where they pried it open and I am so frustrated that I don’t care anymore. I have family that works for Caliber and that’s why I use them whenever I have an issue however this experience was so bad I will never use them again.
Customer Service - 1.5/5.0 -
Jesse was courteous but there was no urgency in repairing my vehicle, especially considering the amount of reworks needed. Additionally, when I was told I would get a call or update they rarely followed through and I had to reach out to them.
Likely to Recommend - 0.5/5.0 -
Improvement is needed on the front end (office) as well as on the technician side with workmanship.
Repair Quality - 0.5/5.0 -
Repairs were not fully completed. More damage was done during repair process as well.
Customer Service - 0.5/5.0 -
When I took my vehicle back up to show the incomplete repairs I was told the paint booth was inoperable and would get a call to schedule the rework. Never got a call back and it's now been several weeks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jesse and Sal were excellent! They took good care of me and my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service Clean facility Friendly staff Daily updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Enjoyed the daily reminders
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0 -
The door makes noise when opening or closing, the front bumper wasn’t put on correct and popped off on the passenger side, the front bumper wasn’t installed even and had about a half inch difference between the two sides which was very apparent to the eye, you drilled through my front bumper and installed a front license plate mount that wasn’t there before, we didn’t ask for and don’t want essentially ruining my bumper and your solution is to bindi the holes on it which is ridiculous, after receiving the car back from you after you “fixed” it the second time the front skid plate cam off while driving and is ruined and all of the clips holding it in place are missing which is completely unlikely they just fell off 24 hours after being replaced. Every time we try and call you to inform you of any of this we can’t get ahold of you and have to call USAA and then you call. 10 our of 10 will never do business with you again and all pictures and report are being filed through USAA about this.