Caliber - San Antonio - Blanco
In operation 29 years, 28 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 2.5/5.0 -
I like the work that Caliber Collision did to my car. I would recommend the buisness to other people but I do not think I would recommend this particular shop because I would not want anyone to work with Edward Addicks again.
Repair Quality - 5.0/5.0 -
When I picked up my car, I honestly could not tell which side they fixed because the quality of their work was that good!! I was very pleased with the work that was done on my vehicle.
Customer Service - 2.5/5.0 -
My biggest problem with Caliber Collision was the agent that I worked with, Edward Addicks. I have never had this kind of repairs done with my car before. I think he could tell and he was telling me everything I wanted to hear instead of the truth. He told me during our first meeting that I would have car that Friday and I turned in my car on a Wednesday. He assured me that I would have my car back in two days. But when I asked him what all they were going to do ie replacement of parts, body work etc, he said he didnt know. He called me on Friday to tell me that they had to order replacement parts but they were already ordered and delivered. He then told me that I would have my car on Monday without a doubt. I did not hear from him on Monday. On Tuesday I called him and he immeditately put me on hold. After a short time, he told me that he was on the phone with the insurance company and would call me back in 20 mins. On a side note, every time I called him, he would put me on hold because he was on the other line with the insurance company. He called me back a few hours later. He told me that things were looking good and I would have my car back within the next few days. I called him on Wednesday and he gave me the same explanation. He said he would call me back and never returned my phone call. On thursday I call him again and he informed me that they were "priming" my replacement part to be painted. This was the parts that he told me got to the shop the Friday before. So my question to him was, why are my parts just now being painted when they came in the Friday before and he put me on hold. Almost every time I asked him a question about my car he would put me on hold for several minuates. On Friday, he called me a left a voicemail saying that he had a update on my car. I called him back a few hours later and when he answered he asked me if I needed anything. In his voicemail he said to call him back because he had a update on my car but when I called him back and told him I was returning his call for the update, he put me on hold for several minuates beause he needed to check on the status of my car. He told me that things were looking good, that they were "right on track" to get my car back to me " as soon as possible". So my point is, everytime I talked to him I was given a different date of when my car was going to be ready. I don't really mind that he put me on hold because I know they can get busy but I wish he just would say he would give me a call by then end of the day instead of saying 20 mins and then calling me a few hours later or not at all. I want honesty. If he had told me from the beginning that I wouldnt get my car back until the following Friday, 10 days later, then I would have been perfectly okay with it.
My Experience - 5.0/5.0 -
From the moment I dropped off my car to the day I picked it up, every single person there was professional and helpful. Thank you for making my car headache a much less stressful experience, especially Donald!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Donald kept me informed every step of the process. I couldn't be more satisfied.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
IT was okay for the most part. Just frustrating that it took nearly three weeks to get a quote after my initial consultation.
My Experience - 5.0/5.0 -
They did a great job in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Continue the excellent customer service and quality of work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The staff was extremely helpful and courteous.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was perfect
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Edward was great! He kept me informed through the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Donald did an awesome job. I will definitely recommend Caliber to my family and friends for any body repairs