Caliber - San Antonio- IH- 10

4.8 (13,256reviews)
97%
13649 Frontage Rd,  San Antonio,  TX  78249
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In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (13,256)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlighted that staff kept them informed every step of the way through texts and calls, making stressful situations feel manageable. Repair quality was frequently described as flawless, with vehicles returned looking brand new, often ahead of schedule. The welcoming and professional front desk staff also received strong recognition. A few customers noted areas for improvement directly from their experiences, including occasional gaps in communication, vehicles needing to be returned for minor fixes, and interior cleanliness upon pickup. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... well cared for and my vehicle was in good hands. The end results of the repairs are top notch and all calibrations performed make the vehicle operate ..." Read more
"... fantastic job. He kept me informed of every step. The new paint matches the original perfectly. He deserves a 10 out of 10 rating. The receptionist ..." Read more
"... expected there to be and cleaned myself after too. I am satisfied purely with the body work however the rest of the work was done wrong occasionally. ..." Read more
"... I was kept informed every step of the way. Also, my car was ready three days ahead of schedule!" Read more
"... call about it. The rest were text messages We were happy about the experience except the time it took to get it completed. ! I like the fact that they ..." Read more
"... went into paint and then 3 weeks later for pick up. I was told it would be ready by the end of November. It was ready for pick up the end of December. the ..." Read more
"Very pleased on the quick turnaround especially with a major holiday weekend. The in house recalibration of my vehicle's ..." Read more
"... still very pleased with the work and everything else. Great communication, beautiful repair." Read more
"Not only was the job done well but the communication between the us was well beyond exceptional! Updates and time car was going to be completed was ..." Read more
"I would have liked texts with the status of my car and not have had to call to find out it was already ..." Read more
"... communication. The quality of the work was great the timeline and communication needs work" Read more

My Experience

I highly recommend this place. I give it five stars. The kindest, sweetest and most professional people I’ve ever dealt with. They not only washed my car on the outside, but cleaned it on the inside and took glue that was on three doors and removed it. They went way beyond the norm. Bob was the BEST! Professional, kind and thorough. I definitely recommend this particular Caliber location.

My Experience

Staff was kind and very professional. They were right on top of things and things got taken care of quickly. I am very happy with the work done on my car!

My Experience

My Experience

I’ve used Caliber Collision in the past & I’ve always received excellent professional service. Their work is outstanding! .

My Experience

I think the work was great. The day by day delay in the repair made my wife very anxious, but those delays are common when you have to sublet.

My Experience

Excellent work. My Jeep looks like a new vehicle.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Work done as described and timely. Mr. Castro kept me informed and was pleasant to work with.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish I was communicated with. When discussing issues with my car and timelines throughout the process, the staff handled my concerns in a professional manner. When I arrived at Caliber, I was blown away when I saw my car. The paint job was seamless. In the future, if I am in need body work again, I have no doubt I will return to Caliber.

My Experience

Jehvon was awesome to work with. She explained everything in detail. Caliber kept me abreast of the progress of the job. The repair was completed earlier than expected.

My Experience

My service manager Bobby was the best.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car repairs were liked the accident never happened. We were very happy with the great results. Repairs were done in a week. Very impressive. The staff will dealt with were polite and helpful. Thanks for a job well done.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It looks brand new!! Thank You!

Likely to Recommend

Yes we will recommend!

Repair Quality

Get service- timely repairs -vehicle looks like new!

Customer Service

Great professional polite reps!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Friendly staff & great repair work. Got some ahead of schedule & repair work was great. Bobby is the man!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car was fixed good and in a timely manner

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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