Caliber - San Antonio- NW Loop 410
In operation 29 years, 28 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
We were given an explanation of what would transpired on repairing the vehicle. They kept us in the loop the entire time the car was being assessed and repaired. They gave us prompt estimate time as to when the vehicle was completed of services that were rendered currently we are pleased with the outcome of the vehicle repairs. We have had a good experience with the initial repairs of the glass windshield and the repairs to the vehicle post a Hail storm damaging the vehicle.
Likely to Recommend - 5.0/5.0 -
I am actively bragging about the work. As well as your associates that really seem to care about the customer.
Repair Quality - 5.0/5.0 -
The quality?? Well my car looks amazing. Mr. Mario Espinoza went above and beyond explaining each step of the way as well as the process for transportation for the duration. I imagine he is one of your exemplary employees.
Customer Service - 5.0/5.0 -
Mr Espinoza was very patient explaining the process. I am very impressed with Caliber Collision. You do train your associates very well.
My Experience - 5.0/5.0 -
Robert was absolutely fantastic from start to finish! I have never been disappointed in any of my experiences with Caliber Collision. I trust them explicitly.
My Experience - 5.0/5.0 -
Robert took great care of us from start to finish, sending us an update everyday which made us feel like we were really a priority for the repair facility. I wouldn’t go anywhere else in the future
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great kept me updated and finished repair before rental due back.
My Experience - 5.0/5.0 -
This is the 2nd time I’ve had to get my car fixed and both times I have been pleased with both the repairs and service I have received. When you are in accident the situation is already unpleasant and time consuming so when you have a representative like Robert who tries to make everything go smoothly and quickly it is really appreciated. Robert kept me updated on the status of my repairs and paid attention to my concerns and inquiries. He addressed not only the obvious problems caused by the accident but also the small details as well. The check in and checkout went smoothly. I hope I won’t be needing your services any time soon but when I do I will definitely return and recommend your services to anyone who needs them. Andrew D
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Yes will gladly recommend
Repair Quality - 5.0/5.0 -
Great service Very friendly
Customer Service - 5.0/5.0 -
Great service
My Experience - 5.0/5.0 -
Everything went along as stated from the get go. The staff kept me well informed with occasional texts and a phone call. I was not bombarded with unnecessary communications or marketing. Robert was very informative, kind and listened to my concerns. The job was completed on the estimated finish date, with a smile. The extra bonus of the Caliber shops connection with the auto rental really saved the day and prevented a lot added stress and additional rental fees. This was my first experience at Caliber Collision and I have finally found my forever collision specialist’s. Thank you all for getting me back on the road in a safe vehicle.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
I'm very satisfied with all my repairs to my blazer, thank you
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0 -
Will recommend to my co-workers at USAA.
Repair Quality - 5.0/5.0 -
I have taken several automobiles to this location for repairs. The experience that I received from Mario was something that I never received from one of your service advisors. I had never had someone explain what the damages were, and his recommendations for the repairs and the amount of time it would take to repair the damage. I truly appreciate the advice and time he took to meet with me. He is an asset to your team and I will recommend to the my co-workers at USAA that if they should need a company to repair their collision damaged to take it to Caliber on NW Loop 410 and ask for Mario Espinoza.
Customer Service - 5.0/5.0 -
Very satisfied with the customer service that Mario provided by calling me and keeping informed of the progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great process and Robert kept me informed along the way. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was well communicated and the work was great...thank you so much for having our car back together within a reasonable time.
Likely to Recommend - 5.0/5.0 -
I will recommend my family and friends.
Repair Quality - 4.0/5.0 -
The bumper doesn't quite fit like it used to...but the paint job was wonderful.
Customer Service - 4.0/5.0 -
The bumper doesn't quite fit like it used to...but the paint job was wonderful.