Caliber - San Antonio - Perrin Beitel
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0 -
very few updates, had trouble getting service writer to call me back
Returned Clean
My Experience - 5.0/5.0 -
Extremely pleased with the way my vehicle was repaired.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
Marion was very friendly and helped keep me informed as much as possible.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
there is still a slight paint chip where they realigned the bumper light.
Returned Clean
My Experience - 5.0/5.0 -
Car looks amazing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It would have been nice to have more updates on the progress of the repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
Valerie was very helpful however it too way too long to get my car back.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Valerie and Mary were helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good customer service
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Marion was great to provide updates and as is well with the car.
My Experience - 0.0/5.0 -
Took way too long. Staff courteous
My Experience - 0.0/5.0 -
Vehicle so far is fine. Issues with not following through with timely weekly updates, call center issues, and the service agent not following through and returning calls with information as promised. All the above made for a more frustrating first encounter with caliber. Can provide detail if you wish to contact. Would give it a 7 out of 10.
Likely to Recommend - 3.5/5.0 -
So far repairs and parts seem to be holding up. Haven't had to use guarantee. Issues with updates and being able to talk directly to the non drive center wuthout multiple minutes, explanations and multiple transfers cause me to reconsider. The frustration made the points drop on this one.
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0 -
The weekly updates by text or call did not occur as indicated. The call center (they should tell you it is a central call center) invariably tried to route me to the first location (1604) or Lombrano non drive even when told that it ended up at Old Perrin Beitel in San Antonio. They would ring 1604, I woulook d have to explain to them and eventually get to Old Perrin Beitel. Customer rep, Valarie, was very pleasant and seemed knowledgeable but did not return calls with promised information at the designated time she indicated. In fact, the calls were never made. My car was there for five weeks and I initiated every contact.one call center rep was so rude, I finally hung up and called back, getting a more helpful person who obviously did care about the customer service. Names of sll contacts at all locales can be provided if you wish. No problem with the actual repair other than it took five weeks and it felt like often the car might be sitting until I initiated a phone call to check status, which was not daily.Valerie did work hard to ensure that parts were obtained that worked, as my car is not very common and replaced aftermarket with OEM if not working properly.