Caliber - San Diego - North Park

4.9 (5,112reviews)
99%
2505 University Ave,  San Diego,  CA  92104
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In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (5,112)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, often describing results as looking brand new or better than expected. The team received strong recognition for exceptional communication, with many customers highlighting frequent text, phone, and email updates throughout the repair process. Timeliness was a standout theme, as numerous customers noted their vehicles were completed ahead of schedule, sometimes days or even a week earlier than promised. The staff was widely described as professional, friendly, knowledgeable, and accommodating. A few customers noted areas for improvement, including inconsistent communication in some cases, minor cleanliness concerns such as grease stains or odors upon vehicle return, and occasional discrepancies in repair timelines or incomplete fixes. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... beautifully and ready for pickup 3-days ahead of schedule! Excellent attention to detail by everyone who worked on my car, highly recommend this organization, very professional, ..." Read more
"I cant even tell there was damage to the rear bumper! The repair and paint job look amazing. The customer ..." Read more
"Amazing group of employees. Super nice and professional."
"Professional, great communication, efficient work, transparent throughout the entire process"
"Received my vehicle on 13026 with 3 grease stains on my seats and the inside had a very strong smell of grease and paint."
"YES! A resounding yes, my vehicle wasnt supposed to be ready until the tenth. But was ready on the fifth. GREAT, GREAT JOB!"
"It was ready before the expected repair date. I am very satisfied!"
"Everything was completed beautifully and ready for pickup 3-days ahead of schedule! Excellent attention to detail by everyone who worked ..." Read more
"Verbally I was told my vehicle would be ready 0731. Then it was changed to 0801"
"... who assisted me was impressively knowledgeable; he kept me informed every step of the way regarding my vehicles progress. I truly appreciated his efforts to keep ..." Read more
"I received numerous text and voice messages with updates."
"They did a GREAT job of communicating with me via email and replied to each message multiple times per day during times that I could ..." Read more
"They were clear in communication every step of the way, and finished the job 6 days earlier than original ..." Read more
"Never got a reply to my messages about the strong smell on the interior and stains on my seats. I had to ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Tyler and all the folks at Caliber were lovely to work with.

Customer Service

Truly excellent.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jesse and Adrian were very knowledgeable and helpful throughout the process. I was very pleased with the exemplary work they did on my car in a timely manner. Excellent job thank you Jesse.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Every member that I interacted with at the North Park location provided the best customer service! Always so professional and courteous. I was very impressed!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tyler was super communicative throughout the entire process, which I so appreciated. Everyone I encountered at the North Park location was helpful and nice. The work was done a week faster than anticipated; a very pleasant surprise! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome service, staff were positive and extremely helpful. Would highly reccomend!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Was very happy with updates, very professional. Glad I was able to bring all my cars here

Likely to Recommend

Repair Quality

Am so impressed with the service and updates on the repair of my car. Thank you

Customer Service

Everyone was super helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair was easy, and Tyler made the process seamless, thanks.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Was extremely happy with how clear everyone was throughout this entire process. Professional, fast, and provided me with reasonably frequent updates. I was back on the road faster than I thought I’d be.

Likely to Recommend

Honestly this might be my best experience with a repair shop. Would highly recommend.

Repair Quality

Every person I had worked with at Caliber Collision North Park was extremely clear and accurate in describing what needed to be done with this repair. Received a reasonable number of updates throughout the process. The work was done faster than the estimated time. I am extremely happy with this experience - car damage is never fun to deal with, but the people here made the process as painless as possible and I am extremely grateful.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had such a great experience with Caliber Collision! The entire process was seamless from start to finish, and my car was repaired and ready within just a week. Everyone I interacted with was incredibly kind, (shoutout to Tyler) so professional, and helpful throughout the entire process. They did an amazing job with the repair, and I couldn’t be happier with the experience. I would absolutely recommend Caliber Collision to anyone needing repairs!

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