Caliber - San Marcos - North

4.9 (2,818reviews)
97%
185 Vallecitos De Oro,  San Marcos,  CA  92069
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Cadillac CT6
Corvette C8
Ford
GM
GM Electric Vehicles
I-Car
Volkswagen
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Email

Reviews (2,818)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new or better than before the accident. A standout theme across reviews was repairs being completed ahead of schedule, often surprising customers with early completions. Staff were widely commended for their professionalism, friendliness, and willingness to go above and beyond, including arranging vehicle delivery to customers homes and coordinating rental car returns. A small number of customers noted areas for improvement, including isolated concerns about repair quality, accuracy of completion timelines, and communication consistency - all reflecting direct customer observations rather than systemic issues.
AI-Generated from reviews written in the last 12 months
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"Everyone I spoke with was so kind, patient, and knowledgeable!"
"Too many things to list, but I'll try. Communication was terrible and the advisor was not honest. Damaged my tailgate. Welds looked like a mud dobber ..." Read more
"This place went above and beyond to have my car fixed. They made the process so smooth and easy."
"Thank you guys for getting the repair done a FULL WEEK ahead of schedule! And for being so flexible and having the tow truck ..." Read more
"Told me it would be ready on June 27 so I booked a flight back to pick up car only to be told on June 26 that the ..." Read more
"Repairs on my vehicle took far longer than expected, with constant delays and little to no communication ..." Read more
"... This causes a financial hardship for our company. There was no proper communication for this." Read more
"Just be a bit more honest about problems that arise. Just be more upfront about problems"
"Caliber Collision fulfilled their promise. The communication was superb"
"They dont know customer service at all"

My Experience

The team handled the repair quickly and professionally. They did a fantastic job! The whole process was smooth from start to finish. I'll definitely be returning to this location should I need any more car repairs!

Likely to Recommend

Repair Quality

The team over there was able to get my repairs done in a quick and timely manner. They were responsive and accommodating to my needs. I really appreciate all their work!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Each staff person I worked with was exceptional, including Spencer, Raul and Marc. They each went out of their way to ensure my experience was positive. And my car looks better than the day I brought it home!

Likely to Recommend

100%!

Repair Quality

Each staff person was personable and professional. I enjoyed working with Spencer, Raul and Marc and would definitely seek service there again. Each staff person exceeded my expectations and my car was returned looking better than the day I brought it home from the dealer a year ago!

Customer Service

Spencer is so kind! He was excellent at explaining what needed to be done and the timeframe for completion, which ended up being ahead of schedule.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

They did a great job and the service was great. I highly recommend

Customer Service

The service was great and they attended me without any issues

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Great communication along the way and I like being able to use text messaging to communicate.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I WOULD 100 OUT OF 10 RECOMMEND

Repair Quality

OUTSTANNNNNNNNNNNNNNNNNNNNNDING SERVICE MY REP SPENCER AND HIS MANAGER MARK ARE AMAZING!

Customer Service

GOOD GOOD THIS IS THE THIRD REPAIR THEY HAVE DONE TO MY CAR AND THEY ALWAYS HAVE MY CARS BEST INTENTIONS

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a great experience! The staff were very friendly and helpful throughout the repair process. My truck looks amazing and I am so happy I got it back and I got it back earlier than expected. Thank you!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would definitely recommend

Repair Quality

Mario and the crew handled the common parts shortage well. I was very satisfied

Customer Service

Mario was always in contact with me.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Spencer helped make the process as painless as possible. The communication was great and my truck looks as good or better than new.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I worked with Mario Who was awesome However I know the credit goes to the whole team. You guys are amazing.

My Experience

Truck looks great!

Likely to Recommend

I’ve recommended Caliber Collision in the past and I will gladly do it again!

Repair Quality

Customer Service

Everyone I spoke with was so kind, patient, and knowledgeable!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job all around. Turn in of my car at Mission Bay went smoothly and perfectly, with clear explanations of the process. The transfer of my car up to San Marcos because it is an uncommon car went seamlessly. Spencer kept me informed of my car’s status twice per week. The car was ready earlier than promised. The repair work is outstanding, and could not be better. Great work, folks, I appreciate it and could not be more pleased with your process.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Worked well. Spencer kept us up to date on the progress from Beginning to pick up. Thank you greatly appreciated

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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