Caliber - San Marcos - North
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Very professional, friendly, helpful staff. Each and every person there!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Every single member of staff was friendly, efficient, knowledgeable, kind, and helpful. It is clear that this is a well run team. The staff seem to like working there and take pride in their work.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very communicative and even dropped my car off at home because the local location was already closed. The car was also very clean.
My Experience - 0.0/5.0 -
My experience with Caliber Collision was unacceptable. The initial inspection performed by Mark was poorly done. He failed to identify that the driver-side rear tire was extremely worn on the inside—an issue I discovered and pointed out myself when I first picked up the vehicle. I was also repeatedly given false information about the repairs. I was told the parts used were OEM when the itemized documentation showed otherwise. I was told it was acceptable for the passenger-side rear mud flap to have approximately a 1/4-inch gap, even though the opposite side sits flush. Mario also told me to my face an alignment had been completed and that no adjustments were needed. When I requested proof of the alignment, it took two days for them to admit that no alignment had been performed. This was despite the invoice I received before my first pickup listing an alignment as completed. On the third day of going back and forth with Mark and Mario, I heard Mario tell Mark over the phone that they did not perform the alignment because he drove the vehicle around the block and it went straight. That is not an alignment. At that point, the constant contradictions, lack of knowledge, and unwillingness to take responsibility left me with no confidence in this shop. I chose to have another shop complete the repairs correctly. Mark and Mario need to understand that customers should not have to repeatedly catch inaccuracies, demand proof of work, or correct the shop about basic vehicle repairs. A manager should take responsibility for the work being performed rather than continually shifting blame to the person below him. I would not recommend this location. If you use them, verify every repair, every part, and every service yourself. Do not assume that what is listed on the invoice was actually performed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They went up and above getting my car to and from me for the car fix, very nice folks there..
Customer Service - 5.0/5.0 -
I never met the repair shop personnel…
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Spencer did awesome kept me informed throughout the entire process.
My Experience - 5.0/5.0 -
Unbelievable pro active communication, felt appreciated and paid awesome attention to my situation -
My Experience - 5.0/5.0 -
Not having my car for a couple days was unfortunate but Alex was very thorough, informative and kind. He’s the best!
My Experience - 5.0/5.0 -
Exceptional Service & Amazing Repair I had an accident that caused significant damage to the rear bumper and surrounding area of my 2026 Toyota Corolla, and I brought my car to Caliber Collision in San Marcos. From the very beginning, I was extremely impressed with their professionalism, communication, and attention to detail. The entire experience was smooth and stress-free. Their team kept me informed throughout the whole repair process and made sure I knew what was happening with my vehicle. They were very thorough in inspecting the damage, explaining the repairs, and making sure everything was taken care of properly. When I finally got my car back, I was honestly amazed. They did an absolutely incredible job. All the scratches, dents, and damage were repaired, and the paint and bodywork look fantastic. Looking at my car now, you would never know it had been involved in an accident. The bumper looks perfectly aligned, the finish matches beautifully, and the entire car looks like it did before the accident. What I appreciated most was that they didn’t just rush through the repair. They took their time, paid attention to the small details, and made sure everything was done right. Their communication throughout the process also gave me a lot of confidence that my car was in good hands. I also really appreciate how professional and respectful everyone was. From the initial estimate to the final pickup, the whole team made what could have been a very stressful experience much easier. A huge thank you to the entire Caliber Collision team in San Marcos for taking such great care of my car. You exceeded my expectations, and I couldn’t be happier with the results. My car came out looking absolutely beautiful! If you are looking for a collision repair shop that is professional, thorough, communicative, and genuinely cares about doing quality work, I would highly recommend Caliber Collision. They earned my 5-star review without a doubt! ⭐⭐⭐⭐⭐
Likely to Recommend - 5.0/5.0 -
Will totally recommend anyone, best experience.
Repair Quality - 5.0/5.0 -
You guys did an awesome job, thank you so much.
Customer Service - 5.0/5.0 -
Top notch.
Likely to Recommend - 4.0/5.0 -
None
Repair Quality - 4.0/5.0 -
Did a great job, but they took longer than expected
Customer Service - 3.5/5.0 -
A little problem between you and the insurance company. The company informed you and it was listed in their notes but you still asked for the deductible. It was clearly waived
My Experience - 5.0/5.0 -
Mario was a EXCELLENT advisor. Good communication skills Thank you much appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The wrong part was ordered so they had to reorder so tool longer to get car delivered Kept in touch with me. Mario was my rep and he was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Excellent job! Also thanks for washing it and cleaning it as well.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team handled the repair quickly and professionally. They did a fantastic job! The whole process was smooth from start to finish. I'll definitely be returning to this location should I need any more car repairs!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team over there was able to get my repairs done in a quick and timely manner. They were responsive and accommodating to my needs. I really appreciate all their work!