Caliber - San Marcos - North
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0 -
Took a long time and the key entry didn't work at the end
Customer Service - 4.0/5.0 -
It was near the holidays so there was a long gap in updates but mostly it was good
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
They were very professional,always update information On the progress. Iâm totally greatfull for their work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I'm very satiafyed with their work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Martin did an amazing job!
Customer Service - 5.0/5.0 -
Mike was on top of everything!
Returned Clean
My Experience - 5.0/5.0 -
I do wish the repair had not taken an entire month to complete, but the work done was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work by Supervisor Michael and Crew!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Travis always provided great communication and kept me informed about my repair.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Paint had bubbles from where they painted over dirt or dust. Date of completion was changed 3 times.
Customer Service - 0.5/5.0 -
I had to call multiple times a day just to get updates. Date of completion was changed 3 times. I would leave a message and told I would receive a call back yet only got a call back once. The only good service I reviewed was from the tow truck deliver.
My Experience - 5.0/5.0 -
We were very irritated in the beginning with the finish date being pushed back 2 weeks, having to reschedule my flight etc, and then once I did arrive to pick up my vehicle, it still want ready. And now I have to go to the shop in AZ again for them to finish one last piece. While all of that was very frustrating, Mike was AMAZING to work with & did everything possible to make up for this. He was extremely helpful throughout the whole processe, always open to answer any questions we had, kept us informed, and treated me great when I came to the shop. Had it not been for Mike, we probably would have left Caliber still frustrated after everything that had happened, but he really made the whole experience so much better for us. He is great!!! Thank you!!
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
It started out bad, and the finish date got pushed back 2 weeks and once I arrived to pick up the vehicle it still wasn?t done & I had to take it home in-finished. They were very helpful and apologetic, though.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
You didn?t repair my car but I gave a 3 for the service
Customer Service - 1.5/5.0 -
I got my car delivered by tow truck to your Encinitas location. I called back the next day, a Friday, since I heard nothing about it getting there or anything. When I called back the gentleman I talked with said they were preparing to open the car up to get the estimate and call back Monday. Monday morning I was given a call by your San Marcos location asking if I wanted my car to be transferred to that location. I asked what the upside would be to that and she said it was more advanced but otherwise no reason. So I said no because that would take longer than just doing it at Encinitas. I then call the Encinitas location and they have no record of my car whatsoever. They then ask me if I even delivered it there. I said yes they said they have no record whatsoever of my car. They said they?ll look and find out info for me. I get a call back an hour or two later saying they found it in the corner. How do you lose a car and all the paperwork that should go with it?? They then tell me I have to ship it to San Marcos because they won?t do the estimate there. I give the okay. San Marcos tells me they start the estimate process and will call me the next day before 5. I call back the next day around 5:20 since I haven?t heard back. The man I talked with was annoyed that I pulled him from the estimate, at least that?s how he came off over the phone. He says he will call me before noon the next day. I wait for his call and I get it around 4 the next day. He tells me a rough estimate and asks for the okay to start repairs, I say I need to talk it over with my insurance and he pauses but says okay. Two days later after talking with my insurance he calls me with an updated estimate including the front end of the vehicle. I then ask to wait again because I need to hear back from my insurance again since it?s new information. He pauses again, sighs and sound annoyed that I don?t tell him it?s okay to start working. I?ve come to you guys on other repair jobs and I never thought I?d
Returned Clean
My Experience - 5.0/5.0 -
They were helpful in keeping me aware of the progress. They also helped resolved a problem found not to be part of the accident. All personnel did an awesome job from start to finish
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I feel they did an outstanding job. They kept me informed. They even helped with a situation that wasn't part of the accident