Caliber - San Pablo
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality of repair is great
Customer Service - 5.0/5.0 -
Thank you for the text messages giving me updates on repiaf
My Experience - 5.0/5.0 -
Very nice & friendly staff, did the work pretty quickly and kept me apprised with updates thru the process! Hope I won't need repairs again but if I do, I will go back to Caliber Collision!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 0.0/5.0 -
A few things left me at about 90% satisfied. But first of all, my car looks beautiful! Regarding the process, there was a misunderstanding about when Caliber Collision could work on my car, to the extent that my insurance company called them to inquire about the long delay. They were concerned about how long I would need the rental car. I called Caliber Collision then, and after we clarified what was actually discussed the customer service person said I could bring my car in that same day, which I did. Two days later I received a call asking if I would agree to have my car towed to a shop in San Pablo because one of the two techs in the WC shop went out ill. I readily agreed. The rep. at the San Pablo shop contacted me daily by text or phone to update me and ask questions, which I appreciated. The work on my car took a week. In the middle of the week, I was told that the hubcap below the damage was chipped and needed to be replaced. I was confused by the explanation of how the hubcaps would be replaced. I said I didn't mind if the hubcap was chipped and there really was no need to replace any of them. But before the rep. could tell the technician not to change them out, he had tried to remove one and it broke. Bottom line--my car was returned with two shiny new hubcaps and two of the original hubcaps with a mat finish. Lastly, today when I had not received a call telling me that my car had been returned to Walnut Creek, I called to inquire about it. The response was yes, my car was there and ready for me. I wondered then why I wasn't called. When I went to Enterprise to return the rental car, there was a charge on my account because it wasn't returned by 1/6, the date given to my insurance company. Enterprise assured me that it would be resolved and the charge would be removed. Throughout, the people I spoke with in both shops clearly intended to do well, but a few problems occured that seemed difficult for the staff to resolve. I will use Caliber Collision again.
Likely to Recommend - 4.5/5.0 -
It depends on the location. Customer service at the Walnut Creek location was not the best. in San Pablo, excellent.
Repair Quality - 5.0/5.0 -
My car is beautiful!
Customer Service - 4.5/5.0 -
I had experience with Caliber Collision in Walnut Creek CA as well as San Pablo CA. While I had concerns about the Walnut Creek location, staff in San Pablo were excellent. I received almost daily updates on the status of my car. My car looks beautiful, and I will use Caliber Collision again.
My Experience - 5.0/5.0 -
Happy and very satisfied with the work and customer service
Likely to Recommend - 5.0/5.0 -
Anytime. They are great
Repair Quality - 5.0/5.0 -
Awesome
Customer Service - 5.0/5.0 -
Caliber was awesome in customer service and so on
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very excellent job
Customer Service - 5.0/5.0 -
Excellent job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gracias estoy muy satisfecha por sus atenciones y especialmente a la señorita Karen es una persona muy atenta y amable,,y gracias a todos las personas que trabajaron mucho en la reparación de mi vehículo gracias
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
I would recommend it but I think there needs to be a little more communication when it comes to the mechanic part and not just the bodywork.
Repair Quality - 3.5/5.0 -
I think the quality of the repair has some cosmetic issues if you look close but considering how hard the supply chain is when it come to finding quality parts is acceptable.
Customer Service - 4.0/5.0 -
Customer service was good, it could improve a little bit but overall was good.
My Experience - 5.0/5.0 -
I love the communication they have with me. From the begging to the end!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My experience was great from the beginning to the end. I was informed of everything was happening with my car.