Caliber - Sanford

4.8 (1,522reviews)
95%
2820 Orlando Dr,  Sanford,  FL  32773
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,522)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that their vehicles were returned looking brand new or better than expected. The repair work was frequently described as excellent, flawless, and exceeding expectations. Communication was a standout highlight, with customers appreciating daily text and call updates throughout the repair process. Timeliness was another strong point, as many vehicles were completed ahead of the estimated date. Staff were widely recognized for their professionalism, friendliness, and willingness to go above and beyond. A few customers noted areas for improvement, including occasional delays in proactive communication about repair setbacks, minor quality issues such as paint inconsistencies or misaligned panels, and interior cleanliness concerns in isolated cases. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"First class all the way. My car was repaired perfectly, thoroughly cleaned, looking as good as the day I bought it. And the ..." Read more
"... excellent, the quality of the repairs was not. There are different shades of paint, misaligned panels, damage to the rim still existing, and part of the front ..." Read more
"Very friendly team and excellent workmanship!"
"... experience with your company was outstanding! The facility is exceptionally clean, organized, and professionally operated." Read more
"Thrilled that the car was done earlier than the target date. Really nice people.."
"My vehicle was repaired two days ahead of the estimated completion date."
"Vehicle was ready a week before expected!"
"Horrible, 4 month repair and as of today the I have to go back into a rental to fix the tailgate, which wont ..." Read more
"Was ready two days before estimated delivery date."
"... Collision did an excellent job repairing my car. They kept me informed throughout the entire process with frequent updates and checked in with me regularly to make ..." Read more
"They called me every single day with updates"
"Every day I got a message regarding progress"
"... status of the vehicle. At times, it felt as though I had to initiate all communication myself, and I even felt like I was being a bother for checking ..." Read more

My Experience

I have already preemptively let several of my coworkers know that should the ever have the misfortune of needing to have a vehicle repaired, I could not possibly recommend any company higer than Caliber Collission in Sanford Florida. I have never had a better experience that comes close to the professionalism expressed be each and every person I encountered from Salamina [sp] at the counter to Rob Hemling as Service Advisor. Entirely friction free and a real pleasure to work with both of them.

Likely to Recommend

Not only would I I already have recommended that anyone in my team at work who had an issue with their vehicle that needed repair for body damage to use caliber Sanford and beautiful team there

Repair Quality

Salman at the front desk started off everything very nicely. She did a fantastic job. Reaching out and help smooth over the rough surfaces, keeping everybody informed and connected. Robert did a Grand job. Make sure everything was just right. Make sure we were happy and we were. I would definitely recommend caliber Sanford to anyone who needed any type of bodywork on their vehicle. I can’t think of a place I would rather send them to and know that they would be happy.

Customer Service

Same comment as the first question could not be happier

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

No issues, car was done well before scheduled and looks fantastic, after living in FL for 14 years finally found a good and trustworthy place to bring my car in the future, thanks guys

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

After the repair, my headlight filled with moisture. Caliber is fixing it, so once that is corrected, I will be satisfied.

My Experience

Great job! Rob made the repair process quick and easy!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repairs to align the door was not completed.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The service was quick. They daily sent me an update regarding the car. The attendant was courteous and informative.

Likely to Recommend

I would definitely recommend my friends and family.

Repair Quality

The work done on my vehicle was quick and thorough. The attendant was courteous, friendly and helpful. I would definitely recommend others.

Customer Service

Customer service was extremely efficient and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication was excellent informing me the status of the car repairs. All was completed in a timely fashion and my car looks great.

Likely to Recommend

Repair Quality

Car looks great and was done in a timely fashion

Customer Service

Excellent customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Collision Caviler did a excellent job on my car

My Experience

Rob was very kind and helpful

Likely to Recommend

Repair Quality

Customer Service

Rob was great. Great customer service, went above and beyond.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The are very generous and happy service, explains everything well and the car looks good as new

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The repair looks great. The communication was great. Very happy

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very helpful and explained process well

My Experience

Dominique and your team did a great job. I really appreciate the great service and quality work. Thanks very much!

My Experience

Caliber Collision did an excellent job repairing my car. They kept me informed throughout the entire process with frequent updates and checked in with me regularly to make sure I knew what was going on. The customer service was outstanding, and they even completed my car ahead of the estimated completion date. I highly recommend Caliber Collision for their professionalism, communication, and quality of work.

My Experience

ThThe staff were courteouse transaction and repair was excellent

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