Caliber - Santa Ana
In operation 29 years, 13 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Muy recomendable
Repair Quality - 5.0/5.0 -
Se ve que hicieron bien trabajo esperemos que dure mucho y no valla cambiar el color
Customer Service - 5.0/5.0 -
Muy amables
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Oscar was helpful and informative
Customer Service - 5.0/5.0 -
Oscar was helpful and informative
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My overall experience was great.
Customer Service - 5.0/5.0 -
Everyone in the office was helpful, especially Miguel, who kept me updated with the repair.
Likely to Recommend - 4.5/5.0 -
They did a great job I would recommend. If its someone's first time in an accident/using insurance I would be sure to inform them of the right questions to ask beforehand in case they run into a similar problem as me
Repair Quality - 4.0/5.0 -
The job was done right, I left very satisfied with the job done to my car. Unfortunately I can't give them a 10 because I did feel disappointed that I wasn't informed properly about the situation of my claim. This was the first time I've had to use insurance for an accident and I was very new to the process of what is required for the job to be done. I wasn't told how long the job will take, I wasnt informed by anyone that I needed a reservation code for a rental, and I assumed that everything was covered. I understand most of my beef is with insurance, but seeing as this location receives a lot of customers who are using insurance to cover costs and for their reputation to explain everything to the customer like they are new, I was left frustrated when I arrived to the rental place unable to rent a car. It sent my repairs back one day because I couldn't get ahold of the insurance to get me that code. Again, I understand this is mostly an insurance issue, but I would have wished for the Caliber Collision to give me a heads up of the things I needed to get my job done seeing as they have lots of experience dealing with insurance and for their collab with the rental car place THEY referred me to.
Customer Service - 4.0/5.0 -
I would have liked a detailed breakdown of what was needed for my job. I was not informed of how long the repair would take (not even an estimate until I ASKED on Day2) . I was asked if I needed a rental while my car was serviced and they failed to mention I required a reservation number from the insurance in order to get the rental.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
My vehicle took almost a month to complete after a minor accident. I’ve brought to the attention, some squeaks, clicks and pops that I am hearing from the front and rear passenger side. It was stated that that was pre-existing condition however I’ve never heard of those signs prior to the accident. For some reason I get the impression that the mechanic is a little shady. I think I should’ve taken the advice from the adjuster and gone with another collision company.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 1.5/5.0 -
Overspray on the black trim. The interior of the car continues to smell of chemicals, paint and pne if the badgs was not reinstalled and apparently was thrown away.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really nice job with Body work and repainting
Customer Service - 5.0/5.0 -
Very polite and respondive
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Muy satisfecho con caliber collision muy buen trabajo los recomiendo Miguel desde el primer día muy amable explicándome de talle a de talle de como se iso el trabajo de mi troca en berda re comiendo ese lugar 100%
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Very good service. Leo did an amazing job guiding me through the whole process!
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great srvices
Repair Quality - 5.0/5.0 -
Great Services. Professional.
Customer Service - 4.5/5.0 -
Great services.