Caliber - Santa Paula

4.9 (199reviews)
96%
151 N 12th St,  Santa Paula,  CA  93060
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (199)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting repairs that made their vehicles look brand new or even better than before the damage. The paint matching, finish quality, and attention to detail were frequently highlighted as exceptional. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another major positive, as numerous customers received their vehicles ahead of the promised date. Customers also valued the extra touches such as vehicles being returned washed, vacuumed, and in some cases even delivered directly to them. A few customers noted minor concerns including parts not reinstalled correctly, inaccurate time estimates, and cleanliness issues upon vehicle return, reflecting areas customers felt could be refined.
AI-Generated from reviews written in the last 12 months
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"Im very satisfied with the service in my vehicle. They repaired it within 4 days. The staff were very professional and friendly. I totally recommend this place!"
"... Each time I left my vehicle o was impressed. Their team has great communication skills, work efficient and super friendly." Read more
"Caliber collision was very friendly very professional and excellent work on my car in a short period of time saving me money I would go back to caliber ..." Read more
"Best place to go for any repairs !! They even gave me lifetime warranty. Super friendly and very communicative staff they ..." Read more
"My husband wasnt satisfied stated the side that was not damaged ended with a scratch and the paint by the headlight was taken off as well"
"They did a great job. Car looks amazing. Got it done quicker than quoted."
"My son received our car back earlier than expected. Everything works, plus the interior was clean and ..." Read more
"They did a great job on my SUV. Looks brand new. And the turn around was very quick. They kept us updated all thru the process. Highly recommend Caliber Collision in ..." Read more
"Appreciated the quickness of the repair and keeping me informed to progress"
"GREAT SERVICE. Everyone was so easy to work with and my car was ready a whole wek before it was promised."
"Great customer service and communication. Updated me on the repairs and repairs were done great. Would definitely recommend ..." Read more
"Great communication, they were very helpful. Will recommend"
"... Caliber Collision was efficient and professional. I was kept up to date on my car's progress throughout the entire process. The work was excellent. I'll ..." Read more
"... really exceptional! They were kind, professional, and kept me updated throughout the process." Read more
"The service was great from start to finish. Great communication and got my car done in a timely manner. The team working on my car did a fantastic job. ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Manny was extremely professional, got my vehicle fixed before the estimated timeline.

Likely to Recommend

Repair Quality

Manuel and staff were 100 percent professional and got my vehicle ahead of schedule

Customer Service

Very informative, updated me through out the process

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional and fast service

Likely to Recommend

Would recommend them

Repair Quality

Quality work

Customer Service

Very friendly and personable!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Seamless transaction from getting appointment to finish. Well explained process.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very great service 10 out of 10 would recommend to friends and family

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair looks great and you guys were responsive and kept me informed during the entire process. Thank you very much!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Manny and the team were awesome! I definitely recommend Caliber in Santa Paula, they provided A+ service and made the whole process smooth.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good quality and service

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very professional, friendly, informative. Finished the job timely and kept me updated.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you so much you guys did a great job On my vehicle

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff at Caliber Collision are EXCELLENT! It was an easy process from start to finish!

Likely to Recommend

Repair Quality

The staff was professional and great at communication. I highly recommend Caliber Collision for anyone!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service. Communication throughout the whole process. 5 stars

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at Caliber Collision was efficient and professional. I was kept up to date on my car's progress throughout the entire process. The work was excellent. I'll definitely be recommending this shop to others.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Me gustó mucho su excelente atención

Likely to Recommend

Repair Quality

Thank you Wade for expediting my repairs on my truck. You did a great work and paint color.

Customer Service

Anita and Wade were great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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