Caliber - Santee

4.9 (1,465reviews)
98%
10910 Wheatlands Ave,  Santee,  CA  92071
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (1,465)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as restoring vehicles to like-new or showroom condition. Many highlighted exceptional communication, including daily text and phone updates that kept them informed throughout the repair process. Timeliness was a recurring highlight, with numerous customers noting their vehicles were completed ahead of schedule. The friendly, professional, and caring staff atmosphere was widely appreciated, making stressful situations feel manageable. A small number of customers noted areas for improvement, including occasional mismatched paint, minor quality oversights, and isolated communication gaps, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Very thorough and excellent quality work. Very pleased with the results."
"The staff are very friendly and they not only performed the repairs beautifully but also had the vehicle ready for pickup 2 days early. Would recommend to ..." Read more
"... Caliber Collision. From beginning to end, they were professional, personable and they did a fantastic repair job. 10 out of 10!" Read more
"... the the third time in all my driving history and they never disappoint. Thank you for the quality of service and work you do!" Read more
"Bumper cap is not painted great. Has bumps bubbles. The cap is also loose."
"... cataracts from my headlights - I could see to drive! And finished everything in 4 days, not 12! Many thanks!" Read more
"It was ready 2 days prior to the original estimate"
"... great communication throughout the process. Also finished earlier than expected which is always appreciated!! Highly recommend." Read more
"... customer satisfaction as their highest priority. I was originally told that my car would be in the shop for up to 2+ weeks. It took 4 days. My car looks perfect ..." Read more
"... informed about the progress on the repairs daily. Completed the work ahead of schedule." Read more
"... The whole team was right on top of every detail and kept me in the loop at all times!" Read more
"... Collision had great communication about my repair. I knew what to expect every step of the way, this put my mind at ease. They helped me get through ..." Read more
"An easy experience. Great communication"
"Delays, issues, and lack of communication every single step of the way. Over a month longer than the estimate ..." Read more
"I kept getting updates because I was the one calling. I had to take my car back because the windshield ..." Read more

My Experience

Good work this time,,comparing from the last time at colliber coalition in LA Mesa. Santee shop does good work. Thanks to Benjamin at colliber coalition in Santee shop.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend!

Repair Quality

Good work, good communication!

Customer Service

Nice work, good communication!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I liked the texts/calls and constant updates.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great efficient service and communication during repairs.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I had an unexpected outcome with prolonged wait for a kick sensor to deliver since, nationwide, it was a back order. Initial estimate turned out around time three-weeks turned into 2.5 months. However, Henry made things easier with regular period updates, keeping me in the loop. He also gave me a few suggestions of having a rental car for long period. I just got my car back but so far my experience is nothing but positive.

Likely to Recommend

Repair Quality

When I got my car back, it seems to be like original.

Customer Service

Henry has been updating me periodically throughout the time car being at the center. It was unexpected that one part is delayed delivery due to back order. Henry regular update kept me in the loop.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Ben Juarez was excellent in getting my truck completed on time.

Customer Service

Ben Juarez

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

From start to finish my experience with top notch. Rose was on her game and friendly and personable as well. The general manager took personal time to help check me in since it was late in the day. However, he had plenty of other things to do I’m sure. David, the technician that guided me through the whole process, was on every detail and answered every email quickly. Finally when I came to pick up the car, another worker was way ahead of me entering the front door, but he stopped and held the front door open for me for several seconds and greeted me. There is a culture at Caliber. It is positive and very apparent. I would love to let friends know who need to get a car fixed.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My service rep. Was great, the repairs are like new, and they beat the projected completion date by a full day.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Everything is good

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Communication was great and the car was very clean when I picked it up. Daniel was a pleasure to work with.

My Experience

This was hands down the best mechanic experience I've ever had. Ben was super helpful and kept me updated, and your office staff is also so kind. Everyone went above and beyond to be helpful and nice. Really appreciated the smoothness of the process especially with my 2 little kids in tow. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you so much for taking such good care of my car and keeping me so well informed

Customer Service

Ben was great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ben was awesome. Communication and customer service was excellent.

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