Caliber - Savage

4.8 (1,553reviews)
97%
8533 West Highway 101,  Savage,  MN  55378

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,553)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting daily text updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returning to like-new condition. Timeliness was a strong point, as numerous customers noted their vehicles were completed ahead of schedule. The friendly, professional, and knowledgeable staff received high praise for going above and beyond. A few customers noted areas for improvement directly from their experiences, including inconsistent interior cleanliness upon vehicle return, occasional parts delays extending repair timelines, and infrequent proactive status updates in isolated cases. Overall, the vast majority of customers expressed strong satisfaction and willingness to return and recommend the shop.
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"... repairs these days, but this team made it easy and went above and beyond to help me get back on the road ahead of schedule. And, they made sure to only charge ..." Read more
"Caliber is THE BEST collision repair service and I have ZERO RESERVATIONS recommending them 100%. Only issue was ..." Read more
"The service, communication, and quality of work was outstanding from start to finish."
"... knowing I was in the midst of a company of people whose service was honest and trustworthy. I appreciate the precise details and hard work put into repairing my vehicle." Read more
"Great staff, great customer service. They did an excellent job."
"... was promosed the truck would be ready June 10th, it was ready June 8th, two days earlier! The truck looks like new! Thank you!" Read more
"Finished earlier than originally anticipated."
"... repairs these days, but this team made it easy and went above and beyond to help me get back on the road ahead of schedule. And, they made sure to only charge me ..." Read more
"... appointment, and was able to get it in right away. It was done in one day. Also went ahead and cleaned my engine with no charge to me! Hopefully I dont need to use ..." Read more
"A earlier than expected!!"
"The communication was amazing. I always knew exactly where the progress was at and what to expect next. The ..." Read more
"Communication was AWESOME I new what was happening at all time with my vehicle"
"Gave comments in the first section, but I loved the detailed text updates each day so I knew where things were at."
"... very knowledgeable, answered all my questions, and great with communicating about my cars status. Overall made my bad situation a 1010 experience." Read more
"Communication was fabulous every step of the way!"

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My Experience

They did an excellent job and kept me informed throughout the process.

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Tommy did a great job of providing periodic updates to the car repairs. He sat down with me in the car to make sure the sunroof worked the way that it should and even told me some other potential issues that were not sunroof related and to have it checked out with a service center.

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See my comments to question 1

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Convenient location, clear expectations set on the process and delivered on the timeline set. Friendly staff who kept me informed.

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I think you all did an amazing job with everything from repairing the car and customer service. I would definitely recommend Caliber.

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We thought the service there was fantastic and really like how often we were sent text messages. It was nice to be informed on a regular basis.

Customer Service

The customer service was awesome. We were kept informed via text messaging often. It was very nice to be able to see how things were coming along. Although would you please correct the spelling of my first name, Dedre. There is no i and only 1 r. Thank you

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Back up sensor wasn’t properly installed

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My Experience

Service was excellent and repairs were as promised. Very satisfied!

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They were very knowledgeable, answered all my questions, and great with communicating about my cars status. Overall made my bad situation a 10/10 experience.

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Kept us informed about the progress on our car.

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My Experience

I'm truly thrilled with the work, expertise, and professionalism of everyone I worked with from the estimate through pick up. It can be hard to trust people with car repairs these days, but this team made it easy and went above and beyond to help me get back on the road ahead of schedule. And, they made sure to only charge me for the work that was needed! How stellar is that?! I just couldn't be happier! Thank you so much!!