Caliber - Schenectady
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
When my car was rear ended in March of 2017 I brought it to your location when it was still H&V. I was overjoyed with the service I received. I got daily text updates, sometimes multiple, letting me know exactly what was happening with my car and when it would be ready. I even called in to give a fabulous review after because I was so pleased and impressed with my overall service. My experience this time was very different. After getting rear ended again I brought my car in for an estimate at caliber and was told repairs would take about two days. I dropped my car off on Thursday, September 27th at 10 am. I immediately received a text letting me know I would be receiving repair status updates. After receiving no status updates by Monday, October 1st I called into caliber at around 1:30 in the afternoon and asked for an update. I was told they were still waiting on somethings, it was a little unclear to me, but I was assured they would let me know. I received no text updates all of Tuesday, October 2nd but at around 4:30 pm that day I got a phone call from Schenectady police dispatch, informing me someone had called about my car sitting on a side street for days. I immediately called caliber to ask about the situation and was told my car had not been parked on the street for days, that they had only just moved it on to the street recently because of space issues. I was super relieved and asked for some updates whenever they had any. When I still had not received any updates by 1 pm the following day, Wednesday October 3rd, I called in and asked to speak to a manager. I spoke to Ricky and he was super nice and apologetic, saying my car had been there way too long and he was making sure technicians would be attending to it that day and asking what else he could do to help the situation. I said there really was no rush but I asked to please be updated through the text service about my car so I could plan ahead in terms of my work schedule and being able to pick it up an
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Car was left on street for days. Received no text updates until directly speaking to manager 6 days after dropping car off. Horrible communication
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Your staff kept me up to date on my repairs that was very helpful. Everyone I dealt with where very pleasant and helpful.
My Experience - 5.0/5.0 -
Amazing service. I had a front fender and bumper cover to be replaced. The end result was simply perfect.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I will highly recommend
Repair Quality - 5.0/5.0 -
Great job! I am very happy that my car is in good shape. Excellent service and support for their customers.
Customer Service - 5.0/5.0 -
Very satisfied! Workers are all nice, they assessed me immediately.
Returned Clean
My Experience - 5.0/5.0 -
The repair came out great. But the cleaning of the inside of the car could be better. There is still a good amount of dust from the job on the dashboard and some of the spots where you can see it was wiped down it looks like it was done with a dirty rag as there are streaks or film on the radio area. Also my NY Giants floor mats are missing which I am going to call about today.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing sevice and my car looked great + they cleaned it nicely inside and out A++ work. Highly recommend . Black VW Jetta brought in 9/25/18
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Bumper was replaced. Paint doesn't match, has bumps in it and the edge of the bumper edge is not painted correctly so it is still showing black.
Customer Service - 1.5/5.0 -
I waited 2 weeks and 2 days with only 2 calls from them. They gave me a date when it would be ready and when that date came I had to call them before learning it was not ready.