Caliber - Sheffield Village
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
They was very helpful and let know what was going on so never had to ask or call and Ann kept me up with everything she was very helpful
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
Very good service
Customer Service - 5.0/5.0 -
Very polite
My Experience - 5.0/5.0 -
Larry was great! Kept me informed through the whole process. Dammit
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
As soon as I walked in the front desk workers greeted me a smile and were friendly. They were helpful with any questions I had. Ann Knapp was very professional and always kept me informed with the status of my vehicle . I was very pleased with the service I was given . I highly recommend this buisness to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was so hopeful nice and patient my car looked so good when I got it back, all staff are amazing
My Experience - 5.0/5.0 -
They did very fine work and always kept me informed on the status of the repair.
My Experience - 5.0/5.0 -
Larry was fantastic and everyone at caliber collision as well! Any question I had Larry was able to answer within a timely manner. They always kept me updated and informed. And I'm happier than ever to have my car back and looking brand new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team did a great job and addressed all my concerns
My Experience - 5.0/5.0 -
Everybody was professionals and kind. I can honestly say if they didn’t have genuine character, they seemed very genuine. I felt comfortable. I really loved the continual updates on the car. It made me feel confident that I was dealing with a professional experienced Company. It made me feel like I was waiting for a family member who is having a major surgery. How I was consistently and continuously updated! treated like a genuine customer who was valued, and I felt so comfortable leaving my car with you after just two text messages. The only complaint I have, is that I had a full tank of gas (I was requested/required condition) to make sure that my tank was filled) and when I received it back, it is almost at half a tank with the prices of gas today that was the only thing that alarmed me
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Recommended to me by a friend and I'm very happy with the service provided. Polite, professional staff with excellent communication.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very satisfying
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff was very friendly, every concern I had was addressed accordingly. Received updates fairly often. Finishing work looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took a long time.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was easy, simple and I’m totally satisfied with the great work that caliber team do on my vehicle.
My Experience - 5.0/5.0 -
Although the car was completed on time, it sat for a few days before they started on it. One badge is on back order.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was executable... I appreciate everything you guy did for me to get my vehicle back on the road
Likely to Recommend - 4.5/5.0
Repair Quality - 1.5/5.0 -
My vehicle got fixed & at the end of the day that was my only concern
Customer Service - 4.0/5.0 -
Like I stated my vehicle getting repaired was my only concern
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Overall the experience was fine. There were a few unexpected delays. Finally when we did pick up our vehicle, at a glance it was all finished and ready to go, so we drove home. When we got there, we took some more time to check if everything was alright, just in case because we didn’t want to have something come up later on (we had already been dealing with a lot of hassle from the person that hit our car). Upon inspecting more closely and carefully we noticed several issues. The rear break light bar was barely attached and was banging around loosely. There was a bunch of adhesive residue on the liftgate. There was writing on one of the parts of the liftgate that hadn’t been removed, and there was some abnormality with the frame of the liftgate that appeared to be a manufacturing problem. We immediately drove it back to Caliber to get the items sorted. I spoke with Larry who was very kind and understanding, and was able to sort out the issues quickly. The only thing I’m still worried about being a potential problem is the abnormality with the liftgate frame. They took a picture of it and said they would notify the manufacturer to double check if it is an actual issue or not and they would let us know.