Caliber - Sheffield Village
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
excellent work done, completed before expected. very good customer service as well.
My Experience - 5.0/5.0 -
The bodywork was impeccable I have had a couple cars fixed here at this location and the body man, Tony, is absolutely incredible you can tell he's a perfectionist. Paint job was great and the entire office staff was helpful
Likely to Recommend - 5.0/5.0 -
I've never seen body works so good in my life
Repair Quality - 5.0/5.0 -
The bodywork was impeccable
Customer Service - 5.0/5.0 -
Everybody was professional
Returned Clean
Likely to Recommend - 3.5/5.0 -
Well, I give it a seven because again if a company were to fully restore me to my previous setup then I'd be a 10 out of 10 The fact that I got to go out of my way now and buy lights and change your mind process to make it look even when I should have had that to begin with.
Customer Service - 4.0/5.0 -
Refer to my other comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
We have family members that work there so we try to support where family works, that's why we went there, instead of something closer to us, but communication needs to be improved between caliber and the customer
Repair Quality - 5.0/5.0 -
No issues with the repair, the problems with getting the right parts were on the part of the manufacturer, not because of issues with caliber
Customer Service - 3.0/5.0 -
Communication is a major problem I feel, I was never called or updated on progress unless I called, even when I was told I would be called back...I was called the fiest week and that was it, other updates were because i called, and after i called and was updated i would then receive the text message update....I would only call once a week (the day before I was supposed to be getting my vehicle back, to make sure we were on schedule for that, because we live almost an hour away and didn't want to make a wasted trip if my vehicle wasnt ready....it would only be when I called that I would be updated and told it wasnt ready for pick up the next day....
Returned Clean
My Experience - 5.0/5.0 -
Your people were wonderful. They gave an estimated time and was right on time with the repairs. Thank you
My Experience - 5.0/5.0 -
The very best experience with car repairs ever. From the young lady up front to Chris. So professional and kind. I’m telling everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
They got paint on two of my windows which I saw when I got home. Had scrap metal in their parking lot and popped a tire in my drop off vehicle to pick up the one they were fixing. Then tried arguing me over it thinking I wanted something out of it. Instead of trying to help the case. Or scanning the parking lot them selves to prevent another persons vehicle from getting a flat. Other than the paint drips and terrible service with chuck metzger it was a good experience with the other employees and they left the truck very clean!
My Experience - 5.0/5.0 -
Everything from start to finish was so easy and better than expected. Charlotte was fantastic. I hope to not have to come back for obvious reasons, but if I needed service again I would absolutely come back to the same location and ask for Charlotte.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went better than expected. Charlotte was great. Front desk staff was friendly and helpful. I could not be more satisfied.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
While the quality of work is great and the suv looks great, 3 3/4 of a month is a absolutely ridiculous amount of time to have a vehicle gone, now I know the quarter panel delayed things but that was less than a month to get the part. Also for a professional auto body shop to only have one rack to pull cars seems like you could do better!
Likely to Recommend - 0.5/5.0 -
Not going to happen
Repair Quality - 5.0/5.0 -
While the quality of the repair was great the 3and3/4 months lead time to get my vehicle back was just plain uncalled for! I have friends that have been bodymen for upwards of 30 years and even they were amazed by how long this took! And yes they saw the pictures! Yes I do understand they had to wait for one part to arrive but that was only one month of the wait. I mean I paid off 2000 dollars if the car note while waiting to be able to drive my car! Then to top it off when I pick up the car the bumper cover was overlooked by all the inspections after work was completed and had to go back into the shop
Customer Service - 2.5/5.0 -
Every time I called they extended the time to get the car back and had some other excuse to why