Caliber - Smithfield

4.7 (907reviews)
93%
928 S Church St,  Smithfield,  VA  23430
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (907)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. The communication throughout the repair process was frequently highlighted as a standout strength, with customers appreciating regular text and phone updates that kept them informed at every stage. Timeliness was another key positive, as numerous customers noted their vehicles were completed ahead of schedule. A few customers, based on their own comments, mentioned areas for improvement such as occasional quality check oversights, delays beyond estimated timelines, and isolated instances of overspray or misaligned parts. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Excellent communication, great service. My vehicle came back like new, would definitely recommend them to anyone!"
"Additional scratches on the truck in the areas that should have been repaired. Paint overspray, parts broken that were not broken ..." Read more
"Hood had large gap when replaced; had to return car to have it corrected."
"This was one of the most satisfying experiences I have ever had."
"Everyone I delt with were professional and friendly. I was kept in the loop with every detail and my repairs were made in a timely maner."
"I mostly appreciated the communication, between the phone calls, text message updates and the app I always knew exactly what the status was for our vehicle repairs."
"Communication was great and service was more than timely."
"I had to call her she did not update me on anything even when they were keeping my car past the expected ..." Read more
"I really appreciated getting the texts alerting me to the process of repairing my car, and confirming that the repairs were on tract and ..." Read more
"updates every time it moved forward or to a different stage, and when the timeline was updated"

My Experience

My Experience

Very pleased with the repair and the short time it took to complete the job

Likely to Recommend

Repair Quality

Very pleased with the work done on my bumper. Great job!

Customer Service

Customer was great and communicated during the time they had my car

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Car looks great. Repairs were quick which I love. Great job! Thank you so much.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service

My Experience

It was completed sooner then originally planed.

My Experience

The car looks brand new! Like the collision never happened. Thank you for cleaning the inside of the car as well!

My Experience

The work was done with excellence and in a timely manner my car was returned to me prior to the anticipated completion date, which was great! The staff is wonderful and always willing to satisfy!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Collision repair was complete 4 days ahead of schedule and it was perfect.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would come again if needed. And tell others.

Repair Quality

Very Good Customer Service. The Young Lady that took Me out to explain what was going to be done to My Car was so kind and professional.

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Great job.

Likely to Recommend

Repair Quality

The job performance was great

Customer Service

Customer service was excellent. Kept me informed often

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

you guys are great thank you so much

Likely to Recommend

Repair Quality

Kelly & the person who helped me with my car when i came to get my car seat i appreciate you guys so much they are amazing

Customer Service

they were great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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