Caliber - Smithfield
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for updating me and getting me car done asap
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 0.5/5.0 -
Now that Erika is gone. Will let everyone know the horrible experience. My previous experiences when Wrika was there I raved about how great the place was.
Repair Quality - 4.0/5.0 -
While the car looks good, customer service at the front desk is extremely rude. I’ve been to the Williamsburg location three times in two years, due to accidents I’ve been involved in due to the carelessness of other drivers. My drop off appointment was December 30th. The day I walked in for my appointment I was informed and had to sign paperwork regarding gas. I told the girl, believe her name was Diane that I had 100 miles of fuel left and she stated I must have half to full tank of gas for the calibration task and I could go next door for gas.. Because I had 100 miles, I felt it should be more than enough and chose not to get gas next door, as it was higher than others and didn’t know of another close by. Proceeded to ask questions about other paperwork that required a signature and she got pretty snippy and said some snide remark about my question . Another customer was in there so I ignored and took pictures of everything I signed. After the customer left I said to her, I don’t know what the problem was, but when I’m signing papers I can ask as many questions need be, I wish I could remember all the details of the conversation, but it took a month for the car to be repaired. The very next day, on the 31st I received a phone call from the same lovely person to inform me they were booked solid and my car had to be towed to Smithfield for repair. Asked to speak with the manager and had to argue before she agreed to have him call me back. Had I been told this the day before, I could have taken my car elsewhere. On January 30th I was called by the same person, told me my car was ready and I owed $31. for gas. Asked to speak with the manager and she told me I had to call Smithfield and talk to that manager. Had to then argue with her to get the manager of that location to call me back. After talking to both managers at the two locations, they voided the charge. If a tank of gas is required for body repair, then the customer needs to be informed when the appointment is made, in addition to an email or text to remind the customer so one is not blindsided when they drop the car off. Like I said in the beginning, the repair looks good, but not the communication experience. My previous experience with that location was great. The technician, Erika was extremely knowledgeable and professional as well as the receptionist at that time. Now that Erika has left the previous receptionist is now the technician and when we were going over my car at the end, she didn’t even know what parts were called when explaining everything they did.
Customer Service - 0.5/5.0 -
Please read remarks on the previous question.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Right door hss an interference witj fender upon opening and closing door. Just stopped at Caliber Collision and they agreed to submit to Travelers to repair it.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Outstanding Service! My vehicle came out looking brand new. The update texts were extremely helpful and always on time. The customer service was excellent, professional, and friendly. Overall a great experience for a body shop and I will absolutely reccomend Caliber in the future!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never recommend this location to anyone
Repair Quality - 0.5/5.0 -
The work they did on my car was terrible, when they returned my car to the colonial height location that location had to take my car apart again and put the correct parts on not only that nobody communicated anything in regards to my car on when it would be ready or what process it was on. Currently my back passenger door does not open from the inside and the automatic lock will not work, thankfully colonial heights is working with me to fix the issues but 0/10 I would NEVER visit this location again I see why they had no cars to work on!
Customer Service - 0.5/5.0 -
I had to call her she did not update me on anything even when they were keeping my car past the expected pick up date
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Sorry I hit the wrong button, I meant that I am totally satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The card looks amazing. I want to acknowledge work for her outstanding customer service. Please give her 10 ready extremely professional friendly and I felt I was in good hands. Thank you Caliber Collision Center.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was absolutely satisfied with the finish look on our car. And Brooke, the sales rep was wonderful with communicating with us on the process. Thank you.
My Experience - 5.0/5.0 -
I am completely satisfied with the repairs that were completed on my truck!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very Satisfied with the work done on my truck! Also Broke was awesome!