Caliber - Smithfield
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Stacey was absolutely amazing and came through on everything she promised. She worked with my insurance company and kept me in the loop. I appreciate her and her professionalism
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Stacey was wonderful
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Shop just didn't do a complete inspection on a front-end collision repair. Because my headlights was out of adjustment. By looking at headlights assembly they seem to be ok but they wasn't. The shop released my car without checking the adjustment on the headlights. Is the reason for my 8.
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was very friendly. Communicated well and was on target for the completion date.
Customer Service - 5.0/5.0 -
Staff was professional and very friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service provided by an exceptional staff. Timely updates regarding the waiting period. Additionally, I would like to acknowledge Holly, Joe, and Ciera for their contributions in making the entire experience outstanding. High-quality customer service is often undervalued, and it is important to recognize and commend such efforts. Keep up the exemplary work.
Customer Service - 5.0/5.0 -
Excellent service provided by an exceptional staff. Timely updates regarding the waiting period. Additionally, I would like to acknowledge Holly, Joe, and Ciera for their contributions in making the entire experience outstanding. High-quality customer service is often undervalued, and it is important to recognize and commend such efforts. Keep up the exemplary work.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I would say the repairs look good but the length of time it took was absurd. Maybe this was just a one off but it was very frustrating
Repair Quality - 4.5/5.0 -
Repair looks great, one thing I would change is matching or painting all trim to avoid the appearance of a new piece. I can definitely see that I have had the front bumper replaced
Customer Service - 4.5/5.0 -
Almost daily messages about the progress were nice to know, the length of time it took was a bit absurd
Returned Clean
Likely to Recommend - 0.5/5.0 -
Zero chance right now
Repair Quality - 1.5/5.0 -
While caliber did try to be helpful toward the end it was only after I called corporate. Prior to that I just kept being told they were sorry and there was nothing they could do. They assumed I had a rental. I told them specifically I was keeping all the parts of my vehicle that broke off and they took them anyway. They left tape on the vehicle from the paint booth that you can see from outside the vehicle. I feel like I would still be waiting on my truck with a myriad of excuses had I not called corporate. The estimate doubled from the initial and the amount of things they claimed they didn’t know were on the truck after you stole my parts is unbelievable. I would not and cannot recommend caliber collision at this time.
Customer Service - 2.5/5.0 -
At times it was very good (Brooke) and at other it was very much bad (Brooke) but I can’t hold her accountable as she can only relay what she is being told.
Returned Clean
Likely to Recommend - 1.0/5.0 -
Tough to recommend after this experience.
Repair Quality - 1.5/5.0 -
It is apparent that QA is not the focus at this particular location. I was called and told my vehicle was ready to be picked up, when I arrived I immediately noticed the front bumper skin was tilted down significantly with 1/4 inch gaps under the headlights and where it meets the quarter panel, I was told it was because of the aftermarket part and a new bumper cover would need to be ordered and re-painted. I was called again after work was completed and the car looked better besides some damage under the headlight and the wheel trim on the fender wasn’t lining up correctly. I was told that a new trim would be ordered to replace it and I could bring it back to be fixed, I paid for the vehicle and drove home and now the tire is rubbing in the wheel well, the liner was not put back in properly apparently. I still have not made it back to get the trim replaced but plan to this week. I will say the staff was very polite and understanding throughout this process, but the product quality is not where it’s needs to be. This will be the third try to restoring the rhythm of my life.
Customer Service - 3.5/5.0 -
People are nice easy to work with.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Lackluster experience to say the least.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was pleased that the work was done quickly and efficiently, and the car seems to be running very nicely. Thanks for all your help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
This is the 2nd time we have needed to have repairs done. First time it took 10 weeks for a rear bumper to be replaced and painted. I was told it would be around 6 weeks and that was too long based on what needed to be done. Also you must leave your car even when they needed time to order the parts.
Repair Quality - 4.5/5.0 -
Simple repair replace door and paint
Customer Service - 2.0/5.0 -
It took over 4 weeks to replace a door and paint!! This should not have taken more than two weeks since the door was readily available since it’s a very common car.