Caliber - Smithfield
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Nick was very helpful and responsive. We are pleased with the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber Collision did a wonderful job with our car, the service was great, and it was done within a nick of time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Being informed of the progress of the vehicle by text was great and allowed us to be kept in the loop and also ask questions when necessary.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Awesome service! Answered questions and love the text updates!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The people at the Smithfield branch were very knowledgeable as well as great to work with. I was kept informed about everything as it was going on. I do want say that Ashey was so great to work with. I am definitely going to recommend Caliber Collision to anyone that might need bodywork done to their cars.
Likely to Recommend - 2.5/5.0 -
The vehicle was not ready when the day of repairs was promised. My day time running lights where not installed. Your company had no clue about them
Repair Quality - 0.5/5.0 -
This is a hard question to answer. I feel my representative was great. However, he knew I did not want a plastic front grill to replace the Toyota metal grill that I had. He gave me two options. Both options leading to believe that we're metal front grills. One that would have my day time light being replaced inside the front grill. Upon seeing my truck. The grill that was ordered was and is plastic. If the grill was known to be plastic before being ordered I should have been advised this. If it was not known, I should have been told this immediately. Instead of being surprised by this. I was also told my day time running lights would be mounted inside this grill. Upon looking at my truck. My day time running lights were nowhere to be found. They were still inside the old grill. Then I was questioned like I was wrong and had no clue what I was talking about. Then the manager told me that most likely the day time running lights won't be able to put back in the grill because it's plastic and would most likely cause damage to the plastic grill. So why not find a grill that replicated my original grill in the first place? Whether it cost more or not?? It was being billed to my insurance. If my grill was no longer being made by Toyota and can't not be replicated, then it is not my fault that your company chose a lesser option and brings my truck value down getting a lesser value grill. I will be by to explain all of this when I have the chance.
Customer Service - 4.0/5.0 -
My representative was great. He kept me informed very well. Except for the grill being plastic.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
They were slow, but communicative. It was annoying that they charged insurance for a new light fixture, received it, but didn’t install it. This caused us to have to take the car back. They received it and just plopped it in the back seat with the box.
My Experience - 5.0/5.0 -
From initial discussion until delivery back to went well. The daily email updates were useful to us to see progress. The repair is perfectly done.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nick was a terrific point-of-contact and kept me abreast of the servicing of my vehicle and readily answered questions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
No real issues. I was concerned it took 3 weeks, but I understand that was due to the workload at the shop. Ashley was great keeping me updated on the status every couple of days. I didn't have to wonder or call to inquire about the progression. And the work was excellent. I'm very happy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication! Ashley was so helpful and kept me updated throughout the whole repair process. My car looked brand new on the side they fixed, as if no one had backed into the side of my car at all. Color match was awesome. Great job!
Likely to Recommend - 5.0/5.0 -
It's nice to have a company who does great, quality, work and in a timely manner(depending on type of repair) in your back pocket for such an occasion that you'd need them
Repair Quality - 5.0/5.0 -
Looks brand new. You couldn't tell they replace the door and the paint match is impeccable!
Customer Service - 5.0/5.0 -
The communication was excellent. Ashley kept me informed throughout the entire (almost) months long process of my repair. She gave me frequent updates. At least twice a week.
My Experience - 5.0/5.0 -
Everyone was very nice and pleasant to interact with. They answered all the questions I had and explained everything in depth. I also received text updates frequently about the status of my car and where they were at in the repair process. Overall it was a great experience.