Caliber - Smithfield
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Truly appreciated the constant updates via text from Kelly and everything went very smoothly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very communicative and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nick was great to work with! He gave great progress updates and explained all processes. Things didn’t always go as planned due to outside reason but Nick stayed calm and persistent. Nick went above and beyond to take care of us.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nick was great through the whole process. He made sure we were informed of all processes even when things didn’t work out as planned. He was dedicated to our claim and made the process as easy to get through as possible. Robert Hutchison
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber did an outstanding job. Staff was very professional. Thanks
Customer Service - 5.0/5.0 -
Very nice and professional.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Amazing work done and the people made it so easy and stress free.
Repair Quality - 5.0/5.0 -
Everything looks great as far as I can tell. Looks brand new again.
Customer Service - 5.0/5.0 -
Nick was very professional and made me feel more comfortable about the situation, he calmed my worries. The constant updates were very nice and kept me aware of the progress. The attention to detail, especially in the paint job was very comforting.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Seats are dirty
My Experience - 5.0/5.0 -
The folks at Caliber Collision took great care of getting my car fixed in a timely manner. I was kept abreast on what was going on. Excellent customer service.
My Experience - 5.0/5.0 -
Everyone was so nice and helpful. Car was so clean when I got it back. Better than when I took it! Seems to be driving just fine.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Satisfied!!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I love weekly updates while I was waiting on my car to be fixed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
II am extremely satisfied with the experience and impressed by the high level of professionalism and efficiency demonstrated by the team. From the moment I arrived, Ms. Kelly provided exceptional customer service. She clearly explained the issues with my vehicle and the necessary repairs, ensuring that I understood every step of the process. The work was completed promptly and to a very high standard. My car is now running smoothly, and I appreciate the thorough inspection that ensured no detail was overlooked. Additionally, the pricing was fair and transparent, with no unexpected costs. Overall, I highly recommend Caliber Collision for their outstanding service and dedication to customer satisfaction. I will certainly be returning for any future maintenance or repair needs.
Customer Service - 5.0/5.0 -
II am extremely satisfied with the experience and impressed by the high level of professionalism and efficiency demonstrated by the team. From the moment I arrived, Ms. Kelly provided exceptional customer service. She clearly explained the issues with my vehicle and the necessary repairs, ensuring that I understood every step of the process. The work was completed promptly and to a very high standard. My car is now running smoothly, and I appreciate the thorough inspection that ensured no detail was overlooked. Additionally, the pricing was fair and transparent, with no unexpected costs. Overall, I highly recommend Caliber Collision for their outstanding service and dedication to customer satisfaction. I will certainly be returning for any future maintenance or repair needs.
Returned Clean
My Experience - 5.0/5.0 -
Job well done. Poole friendly and professional.
Likely to Recommend - 5.0/5.0 -
Good location
Repair Quality - 5.0/5.0 -
Good work. Good people!
Customer Service - 4.5/5.0 -
Good communication!
Returned Clean
My Experience - 5.0/5.0 -
Outstanding service, very detailed information. I’ll be back.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
When the actual repair process started, I would rate them a 10. We had a miscommunication as they were waiting for me to bring the vehicle in and I was waiting for them to call to bring in the vehicle.
Customer Service - 5.0/5.0 -
I was updated, usually daily, on the status of repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job