Caliber - Smithfield
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It took longer than expected due to the hood being on back order but I know that wasn’t Calibers fault. Kelly did a wonderful job keeping me updated and informed! She was very professional and did her job above and beyond! Thank you 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The lady at the front desk was super friendly and accommodating with scheduling my vehicle in for repairs. Nick did a fantastic job keeping me informed during the repair process.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Kelly was great to work with and we appreciated the constant communication. The staff overall was very friendly and went out of their way to get things completed. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication. Kelly did a great job!
Customer Service - 5.0/5.0 -
Staff was helpful and informative
Returned Clean
My Experience - 5.0/5.0 -
I was apprehensive choosing a franchise but must admit I was very pleased with the results. Kelly was great
Likely to Recommend - 5.0/5.0 -
I was surprised with the results from a franchise shop
Repair Quality - 5.0/5.0 -
Very pleased with the service and the results. Thank you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kelly did an exceptional job of keeping us informed and walking thru the different options we had.
Customer Service - 5.0/5.0 -
See previous note
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
i’m happy
Repair Quality - 5.0/5.0 -
the people are good
Customer Service - 5.0/5.0 -
the people are good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Poor workmanship on some of the dent repairs are apparent. I've contacted my insurance representative who will try to get this corrected
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kelly, customer service representative, was very professional and knowledgeable. Kelly communicated with me via text or phone throughout the entire process regarding the various issues that I faced during the repair process. I felt very comfortable with your company fixing my vehicle simply on the basis of Kelly’s genuine concerns, effective transparency, and professionalism. I very thankful 🥲 for chosen Caliber Collision and my vehicle repairs look amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Heather was great communicating with me and I’m very happy with the work that was done! Looks good as new! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the work that was done! Customer service was great and communication was awesome!
Customer Service - 5.0/5.0 -
Professional and polite! Great communication while my car was being repaired.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for a great job, and completing it in a timely manner. Very appreciative in the updates on progression. with Thank you!!
Likely to Recommend - 5.0/5.0 -
Already started from First phone call. How got return call two days before. Great customer service. Detail explanation
Repair Quality - 5.0/5.0 -
Thanks for doing a Great Repair Job on my car.
Customer Service - 5.0/5.0 -
Awesome Repair Job !! Thank You!
Returned Clean
My Experience - 5.0/5.0 -
Great work and our rep, Kelly was top notch
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Chose Unlikely, as “No” is not an option. Caliber's "RESTORING THE RHYTHM OF YOUR LIFE" should be preceded by "SLOWLY".
Repair Quality - 5.0/5.0 -
Replaced door looks good; paint appears to have been well matched.
Customer Service - 5.0/5.0 -
Your people are absolutely the best. Jo Fisher and Heather Rountree are knowledgeable, efficient, and accommodating. Caliber should be grateful to have them. Again, they were just great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber collision did a great job with keeping me informed every step of the way A+, Awesome job with the repairs