Caliber - Smithfield
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
A BIG Thank You!! to Heather and Ashley for keeping me informed of the status of my car while being repaired.
My Experience - 0.0/5.0 -
Repair took too long (dropped off 1/16/24 and complete on 2/23/24). Vehicle was left dirty inside with dust everywhere. Child car seat and seat protector left on floor covered with dust (not how it was found). “Wash” and “final inspection” must not be very thorough.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Smithfield Caliber Collision did a great job on my Subaru. Kelly kept me updated throughout the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Door makes a slight noise when opening - could just be lubrication
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication was outstanding. I was updated on the repairs mostly daily. Kelly was my contact and was very customer friendly. I wish companies had a person like her!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kelly was outstanding
Likely to Recommend - 3.0/5.0
Repair Quality - 1.5/5.0 -
My car was hit while it was parked by a woman working at the 7-Eleven in Chesapeake it took three and a half weeks for the insurance company to get me in to the shop 3 weeks later I got my car and the headlights had not been replaced even though they were in the shop on the floor so I had to go back to get the headlights installed I was surprised that a $3,000 job did not get done properly when they were waiting for the headlights to come in and order for me to get my car and then it sat in the shop after it was quote on quote done for 3 days before I came and pointed out that the headlights were not replaced they did repair the car but I had to go back after paying and on my day off
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service/ Great service on My vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept informed of the process. Very friendly and helpful staff. Repair was done in a timely manner. I would recommend this company to others if needed. Thank you much for your dedication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly staff, efficient, timely repair. Enjoyed the timeliness. Great service