Caliber - Smithfield
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We worked with Nick for our repairs and he did a good job of trying to help expedite our repairs despite the shop being busy, and he kept in regular contact regarding the vehicle’s status. We were also pleased with the quality of the repairs. Upon pick up, Nick made sure that everything was good to go and professionally addressed quotations before turning the vehicle returning the vehicle to us.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I received frequent updates concerning the progress on my repair until my car was completed. The team was always friendly and professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service was 5 star and Nick was very professional and responsive to all my questions and concerns.
Likely to Recommend - 5.0/5.0 -
I would recommend the shop to friends and family.
Repair Quality - 5.0/5.0 -
I appreciated the 5 star customer service and quality of repair with Calibur Collision. Ashley and Nick were extremely helpful and professional. They both successfully completed the repairs on my vehicle and answered all my questions and concerns.
Customer Service - 5.0/5.0 -
Fantastic customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were done correctly and by designated time.
Customer Service - 5.0/5.0 -
Team was remarkable at keeping me updated throughout the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caliber gave me daily updates and was always available if I had any concerns or questions. Nick was extremely helpful and his customer service is top notch. My car looked amazing when completed. So happy to do business with this team of professionals. One thing that I did mention to Nick after completion was about my wheel alignment. It didn't seem as though one was completed but that was not Calibers fault since my insurance company did not have that in the repair. My car looked amazing, all fixed up and completed a day early.
My Experience - 0.0/5.0 -
Caliber Collision took approximately 3 weeks with my car and said they unplugged my car battery during the process. I saw the vehicle left outside most of the repair. When the car was completed, we went to pick it up, and the battery was drained. Nick had to jump start our Nissan to get it start. Since, taking the vehicle we have had to jump start again. Now I tried to drive it again today and it needed another jump but it did not work this time. The battery was not in good condition after Caliber put their hands on it. We had to buy our own battery to get the car operational again. I called Nick at Caliber and he understood that battery was fine when the car was dropped off, but it doesn't mean it is Caliber's fault. He admitted to touch the battery but took no accountability. Caliber gave me back a not operational car.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Cannot tell there was any damage to my car. So happy with repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Already submitted. Service was excellent. Could not tell car had been damaged. Appreciated car being cleaned.
Customer Service - 5.0/5.0 -
Very satisfactory
Returned Clean
Likely to Recommend - 5.0/5.0 -
Well done
Repair Quality - 5.0/5.0 -
Y'all did a good job well done
Customer Service - 5.0/5.0 -
They are nice
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Incredible communication, the repairs were timely and done with great quality. I very much appreciate all that the staff did to ensure I was satisfied with my repairs!