Caliber - Smithfield
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication was excellent, work looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The whole experience from beginning to end was great. Ciara Davis in Smithfield VA is wonderful. When I came to pick my vehicle up, she explained everything that was done to it. I’m so Happy. Outstanding job to you all my car looks Awesome. Thank You All😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff were all professional and nice. They exceeded our expectations. They worked diligently to make sure our vehicle was road-ready before our trip. Thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The customer service representatives were courteous, prompt, and accommodating. Thank you for your diligence on this matter.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service was excellent! We were kept informed of the progress along the way; repair was completed before promised. Staff was very nice and polite.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Hey were on time with my vehicle.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Hood figment was not correct; had to return BMW to have it corrected; but other repairs were satisfactory!
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Hood had large gap when replaced; had to return car to have it corrected.
Customer Service - 3.0/5.0 -
Brooke was very personable and made me feel like a respected customer; was very prompt in having error with hood corrected!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already a repeat customer
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very personable
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for updating me and getting me car done asap
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 0.5/5.0 -
Now that Erika is gone. Will let everyone know the horrible experience. My previous experiences when Wrika was there I raved about how great the place was.
Repair Quality - 4.0/5.0 -
While the car looks good, customer service at the front desk is extremely rude. I’ve been to the Williamsburg location three times in two years, due to accidents I’ve been involved in due to the carelessness of other drivers. My drop off appointment was December 30th. The day I walked in for my appointment I was informed and had to sign paperwork regarding gas. I told the girl, believe her name was Diane that I had 100 miles of fuel left and she stated I must have half to full tank of gas for the calibration task and I could go next door for gas.. Because I had 100 miles, I felt it should be more than enough and chose not to get gas next door, as it was higher than others and didn’t know of another close by. Proceeded to ask questions about other paperwork that required a signature and she got pretty snippy and said some snide remark about my question . Another customer was in there so I ignored and took pictures of everything I signed. After the customer left I said to her, I don’t know what the problem was, but when I’m signing papers I can ask as many questions need be, I wish I could remember all the details of the conversation, but it took a month for the car to be repaired. The very next day, on the 31st I received a phone call from the same lovely person to inform me they were booked solid and my car had to be towed to Smithfield for repair. Asked to speak with the manager and had to argue before she agreed to have him call me back. Had I been told this the day before, I could have taken my car elsewhere. On January 30th I was called by the same person, told me my car was ready and I owed $31. for gas. Asked to speak with the manager and she told me I had to call Smithfield and talk to that manager. Had to then argue with her to get the manager of that location to call me back. After talking to both managers at the two locations, they voided the charge. If a tank of gas is required for body repair, then the customer needs to be informed when the appointment is made, in addition to an email or text to remind the customer so one is not blindsided when they drop the car off. Like I said in the beginning, the repair looks good, but not the communication experience. My previous experience with that location was great. The technician, Erika was extremely knowledgeable and professional as well as the receptionist at that time. Now that Erika has left the previous receptionist is now the technician and when we were going over my car at the end, she didn’t even know what parts were called when explaining everything they did.
Customer Service - 0.5/5.0 -
Please read remarks on the previous question.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Right door hss an interference witj fender upon opening and closing door. Just stopped at Caliber Collision and they agreed to submit to Travelers to repair it.