Caliber - Smyrna
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great experience from start to finish. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and upfront about repair time! Appreciate everything they did!
Customer Service - 5.0/5.0 -
Very kind and informative!
Returned Clean
My Experience - 5.0/5.0 -
Thanks for everything! Customer service was great!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was great
Customer Service - 5.0/5.0 -
It was great
Returned Clean
My Experience - 5.0/5.0 -
You all are second to none, absolutely fantastic
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic, excellent work, everyone was excellent
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good
Customer Service - 5.0/5.0 -
Very good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The took much, much too long for the repairs, but at the end of the day, my SUV looks great.
My Experience - 5.0/5.0 -
Taylor and Shawn at Lavergne TN shop very professional. Answered all questions to my satisfaction.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
We have used Caliber every time there has been an accident or other issue.
Repair Quality - 5.0/5.0 -
The car appears brand new in the areas that were hit/damaged.
Customer Service - 5.0/5.0 -
Very responsive.
Returned Clean
My Experience - 5.0/5.0 -
Tyler and Shaun were amazing. Thank you for everything!!
My Experience - 5.0/5.0 -
Fast, courteous, communicative, and worked well with my insurance
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got in quickly, got us out quickly, very communicative and friendly
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I’m telling everyone I know to NEVER use this company!
Repair Quality - 3.0/5.0
Customer Service - 0.5/5.0 -
1 star. Do not bring your vehicle here — especially if it's new. We brought in our 2026 vehicle (only a couple months old) for a windshield replacement and had one of the worst customer service experiences we've ever encountered. First, they overcharged us on our deductible and it took three weeks to get our own money back. Three weeks. The repair itself took two weeks — for a windshield. Why? Because apparently finding glass to put in the car was our problem to solve. We had to personally track down the windshield ourselves just to keep the job moving. The communication was non-existent and dishonest. A manager explicitly promised to call us back by end of day. When we followed up the next day, they denied ever saying it. That's not a miscommunication — that's a lie. Perhaps most infuriating: the shop called our insurance company and actually said, 'Why would we want to repair the roof scratches? You won't even see it.' This is a brand new car. That attitude has no place in a collision repair shop. And then there's this: my wife was in the building when the regional manager walked by and asked how her day was going. She told him honestly that it would be a lot better if she weren't there. He turned and walked away. No follow-up. No concern. Nothing. This shop failed at every level — billing, communication, workmanship standards, and basic human decency. Save yourself the frustration and go somewhere that actually values your time and your vehicle.
My Experience - 5.0/5.0 -
Caliber is the best their customer service was wonderful we will use no one else
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Travel ins is the best we have never had better!
Customer Service - 5.0/5.0 -
Best venders representing travelers in’s in
My Experience - 5.0/5.0 -
They were very professional and friendly at the same time - a hard combination to find in today’s world! Not to mention my car looks great!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and friendly. My car looks great 😁