Caliber - Snohomish
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful work.
Customer Service - 5.0/5.0 -
Wonderful staff!! They were helpful, and polite
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was a great experience, very helpful and great at explaining things to me. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was totally satisfied with everything except this ridiculous survey scale. Honestly, what high school dropout made this thing? 10= satisfied, so anything less than 10 = not satisfied?!? Why even scale it then? By this logic it should be a binary scale: 1 or 0. Stupid. I’ll bet anything less than a 10 counts as a fail for your employees, too, doesn’t it?
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very professional and courteous but also kind and friendly. The young women at the front desk were amazing, especially Julie. She kept me updated almost daily. I would highly recommend Caliber Collision!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
It required several trips to get a written estimate because of short staffing. Was told to come back in a week. Quoted my deductible as twice as much as at was. I thought customer service was lacking. Kindly of felt I Was getting the run around compared to previous visits under other ownerships. Also, they left a bolt out of my fender repair
Customer Service - 3.5/5.0 -
It required several trips to get a written estimate because of short staffing. Was told to come back in a week. Quoted my deductible as twice as much as at was. I thought customer service was lacking. Kind of felt I Was getting the run around compared to previous visits under other ownerships. Also, they left a bolt out of my fender repair so guess I need to go find one.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience with Calliber Collison. My car was delayed a couple times but they were very good about texting and keeping me informed. My team was very helpful. This is the second time I have been to them and I will go back again, but hope I don’t have to.
My Experience - 5.0/5.0 -
Very personable
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Quality of work appears to be great. My only complaint is overall customer service. No updates, no calls, I heard from the other persons insurance company about changes to my car and never from Caliber. My estimate more than doubled and no one from Caliber called to tell me or discuss. My estimated week to 10 days took 4 weeks.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There is a dash light that goes on for the airbag on the passenger side. I’m figuring I’ll have to bring it back in.
Likely to Recommend - 0.5/5.0 -
See comments from previous questions.
Repair Quality - 5.0/5.0 -
They forgot to put my door trims back on, missed a spot of damage on the inside of the door, and left their internal shop paperwork in my vehicle. However, Julie was a champ and made sure they fixed everything. I think they pushed my car through the QC check too fast.
Customer Service - 5.0/5.0 -
Julie was great. She deserves a raise after dealing with all the missed things on my van.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent