Caliber - South Bay

4.7 (7,172reviews)
93%
1835 W. Rosecrans Avenue, B,  Gardena,  CA  90249

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (7,172)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as friendly, professional, and accommodating. The quality of repairs receives high marks, with many noting their vehicles look like new or better than before. Communication stands out as a major strength, with customers appreciating regular updates via text and phone calls throughout the repair process. Timeliness is frequently commended, with many repairs completed ahead of schedule. However, some customers experienced delays, miscommunication issues, and had to return for additional work or corrections.
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"Great service, excellent work. Repairs were completed ahead of schedule"
"Unprofessional and charged me for the wrong amount for someone else bill if i didnt have that money ..." Read more
"At first appeared helpful and genuinely concerned. but after work order was approved by insurance. Customer service ..." Read more
"The vehicle was completed ahead of schedule"
"Process was easy and car delivered in a timely manner. Delivered sooner than promised. Great work overall."
"Took me two extra days and couple more hour to get my car the estimated time is never accurate do better"
"It ended up being delayed but it was not a problem at all"
"Ready before promised. Excellent communication and service."
"Great communication and update daily. Always knew what was going on with my vehicle. Over all great service ..." Read more
"They were very informative above the progression of the repair work."
"I received a text message every 2 days until the vehicle was completed. Extremely satisfied with the communication. ..." Read more
"Weeks pass and NOT ONE UPDATE . I had to call to learn that the vehicle had been ready and still was made ..." Read more
"... to Uber due to unforeseen and preventable delays. Communication was poor and on multiple occasions I had to have three way calls to mediate. I chose Caliber ..." Read more

Likely to Recommend

Repair Quality

Excellent job

Customer Service

Returned Clean

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Repair Quality

Amazing service! Amazing communication and wonderful work overall!

Customer Service

Likely to Recommend

Repair Quality

Harlen was great! Very quick and efficient, and my truck was done by the end of the next day.

Customer Service

Very nice staff! Greeted me right away and totally helped me.

My Experience

Great repair shop! They let me know everything that was going on with my automobile. I would definitely recommend them to someone else. Thank you Marjorie Walter A+++++++++

Likely to Recommend

Repair Quality

Customer Service

My Experience

Caliber did a great job. Paint looks good, and repairs were done quickly.

Likely to Recommend

I would recommend.

Repair Quality

The process was easy; repairs were completed in a timely manner. Would recommend.

Customer Service

Friendly.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Awesome service

Customer Service

Great communication and friendly service

My Experience

Likely to Recommend

Repair Quality

Staff were great, welcoming, and did an amazing job at explaining things.

Customer Service

Staff was great, kept in contact, and were super nice.

My Experience

Amazing communication and service

Likely to Recommend

Repair Quality

Amazing

Customer Service

Returned Clean

My Experience

Thank you for working on my car and for fast service

My Experience

Caliber Collision did a wonderful job fixing my car. I would definitely refer someone to this company. And thank you again Harlen so very much.

My Experience

My Experience

me gusta como hacen el trabajo todo les queda muy bien hecho son muy profesionales y muy amables .

Likely to Recommend

Repair Quality

muy buen trabajo muy profecionales muchas gracias

Customer Service

Returned Clean

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Repair Quality

Customer Service

Great walk in reception customer service

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Repair Quality

Customer Service

Returned Clean

My Experience

I want to thank Donna, Otto and, was it Carlos, (don’t remember exactly) for their friendliness and professionalism. Donna has a very soothing voice and can calm anyone distraught due to car repairs. I also want to thank everyone behind the scenes that worked on my car. It looks very nice! You guys are doing a great job!

Likely to Recommend

Repair Quality

I am very grateful to the staff in the front office for their helpfulness. They were very nice and polite. I’m also grateful for the technicians who restored my car. They did a great job.

Customer Service

Likely to Recommend

Great customer service

Repair Quality

Customer Service

Very professional

Likely to Recommend

Repair Quality

My car looks beautiful, like nothing never happened.

Customer Service

Very friendly

My Experience

Great service & work!