Caliber - South San Jose

4.7 (10,214reviews)
94%
3517 Hillcap Avenue,  San Jose,  CA  95136
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (10,214)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, seamless, and like new. The team earned high marks for proactive and transparent communication, including daily text updates that kept customers informed at every stage. Many customers highlighted the convenience of coordinating rentals on-site. Timeliness was a strong point, with numerous vehicles completed ahead of schedule. Customers also appreciated the cleanliness of returned vehicles. Areas noted directly by customers for improvement include occasional delays due to parts sourcing, isolated front desk interactions that felt less welcoming, and a few instances of incomplete repairs requiring return visits.
AI-Generated from reviews written in the last 12 months
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"... collision are phenomenal. From the very beginning, theyre very very professional and caring and treat your vehicle. Like if it was their own. Theres no hidden agenda. ..." Read more
"Service was top notch from start to finish. From setting up my appointment, to getting an estimate, ..." Read more
"I received excellent service from Caliber and the repair work is perfect! Like a brand new car again!"
"... chose your shop and you guys get 5 stars once again! Everything about your business is an A+ and I appreciate your service and quality of work. ..." Read more
"Absolutely amazing service. From the actual workmanship to the handling of the car rental specially the return ..." Read more
"... terrific. I was surprised when you informed me that my car was fixed a week ahead of schedule. The service was impeccable and the quality of the ..." Read more
"... going to take 2 or 2.5 weeks - and this facility completed it in less than five days. Even after saying they were having a hard time finding new doors. Seriously.I ..." Read more
"Great service and my vehicle was ready 4 days early!"
"... asked for. I was kept updated throughout as well as the repair finished one week before expected. The paint and repair of the doors are also exceptional." Read more
"My truck was ready 6 days ahead of schedule!"
"... because our accident came during the holidays but knowing each step of the process and the follow ups provided by our Caliber technician were simply outstanding." Read more
"... pickup. The team was transparent about expectations, kept me well informed, and patiently answered all of my questions along the way. The repairs were completed ..." Read more
"... as it was happening. From drop off and check in to messaging me with progress of my vehicle. Thank you" Read more
"Fantastic service! The team kept me in the loop with daily updates, so I never had to wonder about the status of my repair. Great communication ..." Read more
"... explanation of the process was seamless and informative. I received daily texts about the status of the repair. Pick up went smoothly as well." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Staff was great, no repairs do e

Customer Service

No repairs done

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Because The badge LE black out overlays is missing and the bumper protection fender was missing this two pieces are after market, they not even Put it back or replacement. But every thing is good. Refer to the picture estimate.

My Experience

Friendly staff, less wait time Marlon Hernandez is down to earth, honest and examine my car thoroughly. Repair: replaced rear bunper

Likely to Recommend

Repair Quality

Customer Service

Terrie, Robert and Doug where very helpful

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Everyone was great. The communication between locations, since I opted for the Caliber service of moving the vehicle to an available shop, was not so great. Seemingly some lack of communication on that end which involved multiple calls with both locations, but otherwise very satisfied.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I had an amazing person who kept me updated on everything shout out to Eddie

Customer Service

Well informed

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks

My Experience

Great staff! Overall great customer service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Marlon provided great service by constantly keeping me updated from start to finish.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Miriam was great with keeping me up to date throughout the process

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everything perfect

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car was stolen from the shop. It was kept unlocked with all the keys inside of it.

Customer Service

Everyone is polite, professional, and knowledgeable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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