Caliber - South San Jose
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I appreciated the professionalism of the Caliber team in promptly checking in my car, estimating the damage repair costs, working with my auto insurance on the billing (I paid the deductible), and keeping me informed on the progress. And Caliber finished the car one day earlier than estimated. Nice job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciated the professionalism of the Caliber team in promptly checking in my car, estimating the damage repair costs, working with my auto insurance on the billing (I paid the deductible), and keeping me informed on the progress. And Caliber finished the car one day earlier than estimated. Nice job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The car looks amazing now! They did forget to plug the headlight back in after but no problem took me 2 seconds to plug it back in.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Extremely friendly, knowledgeable, keep you posted day by day AND MY CAR LOOKS FABULOUS!! Thank you so much 👍
Likely to Recommend - 5.0/5.0 -
Would definitely recommend
Repair Quality - 5.0/5.0 -
Car looks great!
Customer Service - 5.0/5.0 -
Everyone very nice
My Experience - 5.0/5.0 -
I'm sure you get people who had really bad days and are stressed about their cars and your staff puts their customers at ease and you feel reassured and proactive with updates . Great experience
My Experience - 5.0/5.0 -
Terri was wonderful from the start and all the way through the process until delivery Thank you
My Experience - 5.0/5.0 -
I’m completely satisfied with your employee who put up with unreasonable demands of the insurance company to shop for used parts which repeatedly failed to work and made her job so much harder.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Problem getting used replacement parts
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The work that was done was good but they missed an area so I have to go back and have it fixed.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Recomendación 100 de 100
Repair Quality - 5.0/5.0 -
Excelente servicio muy profesional y tiempo de reparación es el indicado
Customer Service - 5.0/5.0 -
Muy amables y claros
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I expected them to properly assess the damage and complete the necessary repairs, but that wasn't my experience. They kept my car for almost a week and failed to fix the left-side brake. Because the issue wasn't repaired, I ended up receiving a citation from the Highway Patrol, which I now have to deal with. I took the car back, and they eventually fixed the brake. However, the wheel arch trim and the bumper on the repaired side were not properly aligned. During my follow-up visit, they told me they would order the necessary part and call me when it arrived, but I never heard back. Overall, this was one of the worst experiences I've had with an auto repair shop. Poor communication, incomplete repairs, and having to return multiple times made the entire process frustrating.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Frond desk folks and Miriam were great to work with.
Customer Service - 5.0/5.0 -
Very communicative!
Returned Clean
My Experience - 5.0/5.0 -
Caliber did a great job and they were pretty quick at getting the repairs done
My Experience - 0.0/5.0 -
Windshield fluid was leaking after picking it up when repairs were supposedly completed. Dash was significantly damaged due to excessive heat while in the shop. I should have been notified ahead of time rather than finding out during pickup. I think there should be better storage on site to prevent this from happening with other customers vehicles.
My Experience - 1.5/5.0 -
Not a good job
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Fast and easy business
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Have multiple issues, still glass in the car, window still making multiple noises and more.