Caliber - South San Jose
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Awesome job done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repair went smoothly other than unforeseen issues with dismantling the truck bed. Team was friendly and informative and did a good job at providing updates along the way.
My Experience - 5.0/5.0 -
Staff was friendly and made the process easy. Thank you for your work, we appreciate it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very friendly and made the process quick and smooth. The work came out great! Thank you.
My Experience - 5.0/5.0 -
Eddie did a great job of keeping me updated with status, which I greatly appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Marlon my service advisor found the best deal for me. Very happy with her service.
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
Communication bad, Do not respond for a calls , delays
Customer Service - 1.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Tires were not inflated to the standard, over inflated to 44 PSI on both right tires. Also all my original Toyota tire valve stem caps were swapped to generic rubber caps. This type of work ethic and dishonest behavior made me question whether the repair was done using the original OEM bearing I requested which I paid extra for it. Very disappointing
Customer Service - 4.5/5.0 -
Miriam was great, she explained the process and kept me informed
Returned Clean
My Experience - 5.0/5.0 -
Excellent service. Miriam was excellent and so friendly. She made my experience a great one. Very nice and always super concerned with meeting my needs. She is a star!!!! Recommending this location to everyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great end result and they got it done 4 days early!
Likely to Recommend - 5.0/5.0 -
Good experience
Repair Quality - 5.0/5.0 -
Great service and my vehicle was ready 4 days early!
Customer Service - 5.0/5.0 -
The front desk was great and the service advisor was kind and took the time to explain everything to me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work was outstanding and my car once again looks perfect. There was one issue which had to do with communication, and messages not getting through to the person I needed to reach in a timely fashion, and what felt not following through on commitments and a lack of respect for my time. I already shared this with the manager and while it does take away from an otherwise outstanding experience.I'm still very pleased overall with the shop and the quality of work on my car.
Likely to Recommend - 2.5/5.0 -
I have already referred several people to the shop. I will probably continue to do so.However, I will let them know that the service and follow through might not be great, and that maybe they should plan to follow up daily
Repair Quality - 5.0/5.0 -
The repair looks perfect. Thank you!
Customer Service - 2.5/5.0 -
I received a phone call wednesday, saying that the car was back in assembly and it might be done even that day. I said not to rush that I wanted it done right?And something that the advisor told me led me to believe that my car would be done before noon. I waited around all day the next day for a phone call.And when I didn't hear anything by about 1.40 called. I called a total of four times one time was left on hold for more than ten minutes (I think 12), but the other calls were not returned until close to 4. I almost got in the car and drove over because I was convinced something had happened e.g an accident on a test drive or something (yes, has happened in the past). When I finally got a phone call at around 4 -- after sitting around waiting all day -- i found out that two parts were needed and they hadn't arrived yet. My advisor apologized and said she "forgot" to call me before she went to lunch though didn't explain my unreturned calls, and was apparently so excited on wednesday that the car was ahead of schedule that she felt compelled to call me before checking on the status, unaware that it even needed parts. I felt that she did not respect me as a customer, or my time. I had a very busy day the next day and stopped in between other appointments. I saw the car the parts arrived, and it took about five minutes to reassemble. Thankfully, i was able to get to my class on time, after sharing with Robert, the manager, my frustrations. This is the second time unfortunately, that my car has been there in two months.And last time, everything exceeded my expectations.And I think on a scale of 1-10 I rated quality and customer service a 20.