Caliber - South San Jose
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The work was outstanding and my car once again looks perfect. There was one issue which had to do with communication, and messages not getting through to the person I needed to reach in a timely fashion, and what felt not following through on commitments and a lack of respect for my time. I already shared this with the manager and while it does take away from an otherwise outstanding experience.I'm still very pleased overall with the shop and the quality of work on my car.
Likely to Recommend - 2.5/5.0 -
I have already referred several people to the shop. I will probably continue to do so.However, I will let them know that the service and follow through might not be great, and that maybe they should plan to follow up daily
Repair Quality - 5.0/5.0 -
The repair looks perfect. Thank you!
Customer Service - 2.5/5.0 -
I received a phone call wednesday, saying that the car was back in assembly and it might be done even that day. I said not to rush that I wanted it done right?And something that the advisor told me led me to believe that my car would be done before noon. I waited around all day the next day for a phone call.And when I didn't hear anything by about 1.40 called. I called a total of four times one time was left on hold for more than ten minutes (I think 12), but the other calls were not returned until close to 4. I almost got in the car and drove over because I was convinced something had happened e.g an accident on a test drive or something (yes, has happened in the past). When I finally got a phone call at around 4 -- after sitting around waiting all day -- i found out that two parts were needed and they hadn't arrived yet. My advisor apologized and said she "forgot" to call me before she went to lunch though didn't explain my unreturned calls, and was apparently so excited on wednesday that the car was ahead of schedule that she felt compelled to call me before checking on the status, unaware that it even needed parts. I felt that she did not respect me as a customer, or my time. I had a very busy day the next day and stopped in between other appointments. I saw the car the parts arrived, and it took about five minutes to reassemble. Thankfully, i was able to get to my class on time, after sharing with Robert, the manager, my frustrations. This is the second time unfortunately, that my car has been there in two months.And last time, everything exceeded my expectations.And I think on a scale of 1-10 I rated quality and customer service a 20.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The people in caliber collision are phenomenal. From the very beginning, they’re very very professional and caring and treat your vehicle. Like if it was their own. There’s no hidden agenda. No Secret prices. You’re not sure what’s going on. You always are in the loop and the Quality of Work is exceptional. You’ll never regret having gone to going caliber collision for your Auto repair. Thank you. Everyone!r!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car was washed and cleaned before delivery. The repair was excellent, couldn’t tell if it has been repaired. Just dropped off the rental and picked up the car. That was convenient.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The customer service was superb
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very satisfied.
Returned Clean
My Experience - 5.0/5.0 -
I was informed of my repairs and completion each step of the way. Very efficient with the communication and my repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very efficient process. I was updated with each step of the way
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Maryam was awesome!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Always recommend to family and friends
Repair Quality - 5.0/5.0 -
Excellent work on my van. Always pleasant to work with, good in providing updates, been doing business with them for many years and will continue as needed
Customer Service - 5.0/5.0 -
Outstanding
Returned Clean
My Experience - 5.0/5.0 -
Marlon was very helpful. He answered all my questions & concerns. I’m really happy with the service I received . Front office ladies were really nice & helpful.
My Experience - 5.0/5.0 -
Once again, Caliber comes through and does a great job in a timely manner.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Terrie Gutierrez was great to work with, she kept me well informed about my car. The office girls were also great, kind and courteous. Thank you Caliber Collision for caring.