Caliber - South San Jose
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was happy that the repair was done much faster than promised. I was a bit surprised that the interior of my car smells strongly of paint fumes. I hope that disappates soon.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had very good experience with Caliber Collision for my recent car repair. My car was completed on time as promised.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jessica was great at keeping me up to date throughout the repair process. Cheers to her and the Caliber team for taking care of me and my Kia Optima. I'm very happy with the experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very professional and helpful. Thank You
Likely to Recommend - 4.0/5.0 -
If Jessica and Richard followed up and returned my calls in a timely manner (within a day I left the messages), I would have rated a "10.". This is how I really felt about the follow up. NOT GOOD AT ALL. I'll be more than happy to dicuss this with someone. Will test and see if anyone will actually read my comments and call me in a tiemly manner. My phone number is (831)262-1860.
Repair Quality - 5.0/5.0 -
Can't tell the diference
Customer Service - 3.5/5.0 -
It was fair. I had called several times to my primary point of contact Jessica and she never returned my calls except a coiple times when the part came and when my car was ready to pick up. When I spoke to the receptionist (i believe her name was Monica), I had asked her who Jessica's supervisor was and she stated "Richard.". I had asked Monica to have RIchard call me. Well, he never did. Otherwise, I would have to always call. Not good follow up; especially when I requested to have Richard call me. They were great and very nice when I did talk to them. It was just the follow up. You expect a return call when requested. That area REALLY needs improving. Otherwise, everything else was fine.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
The estimate was not submitted in a timely manner and the claim was closed as a result. The was subsequently reopened and the estimate submitted after I called to make sure it would happen.
My Experience - 5.0/5.0 -
My car looks great! You all do a tremendous job! Jessica does an incredible job keeping me in the loop. This is my second experience with her and the service was first class! Thank you!
My Experience - 5.0/5.0 -
Thank you the clear car that I received back, that was a nice surprise. No one can ever tell my car was damaged.
My Experience - 5.0/5.0 -
The body work was fantastic! The representatives were helpful and friendly from Roxana and Tomkeka to the nice lady who helped me at pick-up time. They treated our car like our family member (I know a weird analogy, but very accurate). The option to leave our rental car at the shop to have Herrz pick it up was also a wonderful benefit! Thank you for turning a stressful experience into a very positive one.
My Experience - 5.0/5.0 -
Overall, I'm very happy with the repair of my Civic car. They even cleaned the exterior. Initially, I was not satisfied with the way I was being questioned by a certain associate at Caliber Collision when I dropped off my car, but my experience with Richard changed all the negative feelings about this company. Richard was great, was very professional, and kept me up to date with the status of the repair. He answered all my questions promptly. Thank you Richard.