Caliber - Southington

4.8 (166reviews)
97%
1300 South Main St,  Plantsville,  CT  06479

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (166)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and courteous staff who go above and beyond expectations. The communication system receives outstanding feedback, particularly the text update system that keeps customers informed throughout the repair process. Timeliness is a major strength, with numerous customers reporting their vehicles were completed ahead of schedule. The quality of repairs consistently exceeds expectations, with many noting their cars look brand new after service. The facility maintains high cleanliness standards, often surprising customers with complimentary interior detailing. While most experiences are overwhelmingly positive, a few customers noted minor communication delays when complications arose, and one customer expressed concerns about post-repair vehicle handling that required follow-up attention.
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"It's one of the best customer service around"
"Excellent service from start to finish."
"... never worked with a better body shop than this place. Communication, Service, situational awareness of my daughters situation, availability, and of course ..." Read more
"They were very accommodating and professional and my car looks brand new. I highly recommend them."
"Outstanding customer service and fast, high-quality repair work. Im extremely pleased with the work on ..." Read more
"MUCH earlier than expected or estimated!! Very happy!!"
"2 days early"
"Ready ahead of schedule"
"Ready a week early."
"It was ready about 3 days ago earlier than I expected"
"They text us all the time with progress of tge repair."
"The text system you use is great."
"Yes. Absolutely, communication was outstanding."
"They did keep me informed but when there were complications I often was the one that had called ..." Read more
"Excellent communication throughout the repair process, seamless work on my behalf with the insurance company ..." Read more

My Experience

My Experience

Every day they would give me an update which I don’t know any other place that would do that . They also know how deal with being a people person instead of obeying short and with attitudes . I would highly recommend them . Anthony was great at explaining things and keeping me informed . Thank you

Likely to Recommend

Have no complaints about there service

Repair Quality

Always kept me up to date with there progress

Customer Service

Very friendly and explained everything

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Only due to returning to have them resolve hood roughness issue other than this on par

Customer Service

All personnel are cordial engaging and pleasant

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

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Returned Clean

Likely to Recommend

Awesome work

Repair Quality

The team all did a great job making my car look brand new again. Excellent work and would highly recommend!

Customer Service

Front desk and entire team were wonderful to work with

Returned Clean

Likely to Recommend

See my previous comments.

Repair Quality

Customer Service

I was told I would receive updates every few days. I never received the updates until I called. Then I was given the wrong day for pickup of the completed car.

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

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Returned Clean

My Experience

My Experience

The communication was impeccable and the service was incredible.

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Repair Quality

Customer Service

My Experience

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Customer Service

Returned Clean

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Repair Quality

My front bumper is no longer flush and aligned with my fender after receiving my repair. The top upper bumper tab nearest to the fender broke off again after being repaired.

Customer Service

Returned Clean

My Experience

Everyone at Caliber was great, and you really made the whole process smooth and efficient. The car looks great after all the damage caused by the deer collision. Thank you!!

Likely to Recommend

Repair Quality

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My Experience

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My Experience

Smooth transaction,.everything I expected from a collision shop.

My Experience

Thank you so much. The car looks sensational.!

Likely to Recommend

Repair Quality

Great team. Great job!

Customer Service

Returned Clean