Caliber - Southport

4.8 (1,688reviews)
96%
4652 Long Beach Rd,  Southport,  NC  28461

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,688)

My Experience

You all deserve a raise!

Likely to Recommend

Repair Quality

Overall excellent experience thanks so much

Customer Service

Returned Clean

Likely to Recommend

They came highly recommended to me, and we will gladly do the same

Repair Quality

While not extensive, the repairs were all performed as promised and look very good.

Customer Service

Very friendly, professional and efficient.

My Experience

Work was done on time and within budget. Ashley was a pleasure to work with. She helped with a problem outside of the scope of the job. My car was returned cleaned and washed.

Likely to Recommend

Based on my experience, I would definitely recommend CALIBER

Repair Quality

Sent status updates on a regular basis on how the repairs were going. My CSR Ashley was excellent.

Customer Service

Ashley was extremely helpful. She went out of her way to help resolve another issue with my car.

Returned Clean

Likely to Recommend

I would recommend caliber Collision to others.

Repair Quality

Very friendly, and the work was done in a timely way. I'm very pleased with the whole experience. My vehicle looks perfect, and the hatchback is easier to open as well.

Customer Service

Very friendly and happy staff.

Returned Clean

My Experience

I was exceptionally pleased with the regular communication regarding the repair of my car and how you worked with my insurance company so smoothly. Thank you for such a positive experience!

Likely to Recommend

Definitely

Repair Quality

I had a totally positive experience with caliber collision and especially liked the frequent updates about how my car repair was progressing. I definitely would recommend them if somebody needs body repair on their car.

Customer Service

Excellent in every way!

Returned Clean

Likely to Recommend

Repair Quality

Awesome, finished sooner than expected. Very good customer service, great job!

Customer Service

Great Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very friendly and excellent service. Hope I never get banged up again but it is comforting to know great service has my back.

Likely to Recommend

Great service personal, repairs look good, electronics at this time continue to operate correctly. Observing.

Repair Quality

Satisfied with workmanship currently.

Customer Service

Dropped off my RDX 5/27/2021 when Caliber was in process of purchasing Martins Repair Shop. Both Martins, upon initial work and Caliber were cordial and friendly thru process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The communication was great . Finished a day early and truck was amazing looking . Work was nothing short of perfection and they cleaned the truck before delivery . From Ashley to the gals inside they were great to work with . Highly recommend!

Likely to Recommend

Repair Quality

Great job girls and guys...

Customer Service

Great customer service from Vanessa.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I would highly recommend Caliber Collision services to anyone that has a vehicle in need of repair in the Southport area

Repair Quality

Caliber Collision provided exemplary service performing the repair of my vehicle

Customer Service

I received very professional and courteous attention from Brook and Charles at the new Southport location. Both employees went out of their way to ensure that all my concerns were addressed to provide a very positive repair.

Returned Clean

My Experience

So very satisfied with the work and superior customer service! Brook, John and everyone there are very professional and courteous. Best body shop experience ever! Thank you so much for the awesome repairs!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

My Service Advisor Vanessa McDuffee was a ROCK STAR ! She made the entire repair process happen very smoothly. Truly appreciate the exceptional customer service she provided. Thanks Vanessa !

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

So far so good. Still have to have my driver assist system checked.

Customer Service

Service has been excellent so far and very helpful

Returned Clean

My Experience

Quality work and excellent service.