Caliber - Sparks
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 1.5/5.0
My Experience - 0.0/5.0 -
My car still has a spot inside the door that wasn't completed. My biggest frustration is the fact that you guys had my car for over three weeks. To top the wonderful service off when I got to the shop my car had not been detailed yet. Even though I received a call from John V saying it was getting detailed at approximately 1:30. I arrived at caliber collision at 5:00 pm to find out that my car still had yet to be detailed. I went and dropped off my rental. At about 6:40 pm my car was "done". Then to find out one of your employees in the detail department had broken my mirror control knob!? How could this be. While doing my inspection with John V the outside of the of the door was great. However when opening the door part of the door jam was still bent and had not been painted! Three weeks in the shop and the job was not complete. Is there not a member of management who inspects the cars before leaving the shop!? So I was told that I would be receiving a call from Jason Robinson on Monday 6/20 regarding my poor service here at caliber. Now I'm writing this survey at 7:49 on Monday afternoon and still no call from Jason like I was promised from John. I was told a new switch would be ordered and that I would be be put in a rental for my Inconvience here at caliber. At this point in time I am a very unsatified customer. I expect a phone call back from Jason ASAP. And I want all of my issues to be resolved.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent job!!!!! Very happy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for redoing the front fender so that the paint matched the hood. I really like the job and service. I will recommend you to others.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Repair is great but the paint doesn't match
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Rita said it was beautiful,and that's good enough for me. You see, I am in Indiana and the car is in Nevada. However, I did see the great job you did on Carl's car this spring so I knew my car would be beautiful too.THANK YOU!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We had many problems with the windows in the car, but ultimately, after getting regional managers and my insurance company involved, they were fixed to my satisfaction... so far, anyway.
My Experience - 0.0/5.0 -
Please do not call me. The overall experience was good and I would recommend Caliber. However, I should have been given a call way earlier the Friday my car was done to give me enough time to get there. I ended up with the rental car over the weekend and didn't need it. It's not fair the ins company had to pay for the extra days & I chose to carry WOC coverage so I had additional out of pocket expense. Had I been given a call earlier in the day, I would have had time to make arrangements to get there before you closed for the weekend. LaRee Cobb
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Communications need an update. I have still yet to receive my license plate back!
My Experience - 0.0/5.0 -
Still waiting on a part. I have been in 3 times and still not fixed. Patiently waiting
My Experience - 5.0/5.0 -
Our front license plate was not re-installed and we would like it back. We have called twice and not received a response back. It is a ticketable offense to drive without front license plate in California.
My Experience - 0.0/5.0 -
After taking more time to complete my job it was still not correct have had to take it back to have the bumper adjusted. There is also a drip in the clear. And over spray.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The rear glass was not "squared, I.e., the right side had significant "space" and the left was almost "flush" - water does not "leak" to interior but square is square.
Customer Service - 3.5/5.0 -
We had arranged to pick our vehicle up in the employee parking lot - it was not there - fortunately two employees were on site and they opened the gate and got the vehicle - my credit card info., provided the day prior had not been "run" so there was paperwork etc. before we left.