Caliber - Spokane - Downtown

4.8 (1,066reviews)
95%
119 S. Jefferson St,  Spokane,  WA  99201
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In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,066)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text updates (often 2-3 times per week) that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or better than before the damage. Timeliness was another strong point, as many repairs were completed ahead of schedule. Customers also appreciated the extra touches such as vehicle cleaning and interior detailing. A few customers noted areas for improvement, including requests for more consistent update frequency, better advance notice on completion dates, and occasional quality control concerns on specific repairs.
AI-Generated from reviews written in the last 12 months
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"All damage was repaired to excellent standards. You can't tell any damage was done at all, replacement ..." Read more
"... about the level of service i received from Caliber! The repair is perfect and they flawlessly matched the paint. They even took out an extra tiny dent that was near ..." Read more
"... of the way with clear, consistent communication. The quality of the repair was flawless—youd never know there had been any damage. What really ..." Read more
"Very pleased with the service. Project was finished ahead of time. The work was high quality. Thanks for a great experiance"
"Communication was great, updating every step of the way. Quality was great. Repair looks great, cant tell there was even a collision."
"Right on time, no surprise delays"
"Work was done fast and I was notified every other day about how the repair was going."
"... estimate was a bit long better safe than sorry but they got it done and back to me in half the time!" Read more
"Vehicle should have not been delivered when it was. It was not ready"
"There really wasnt a promise of it being done at any time until we got close to the end."
"Excellent communication through the entire process...took great care of me without any unexpected issues"
"Amazing customer service. Frequent updates on the process of my vehicle"
"... stress-free, and I always felt informed and supported. Their communication was excellent and they went above and beyond—from start to finish, every detail was handled with ..." Read more
"the only issue I had was I really need more update on the progress of my truck repairs than I received."
"More regular communication about the status of the repairs would have been helpful."

Likely to Recommend

Repair Quality

Looks awesome!

Customer Service

Awesome!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Grete service they give a nice service in my car and job they warranty for life

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very satisfied with the service of the vehicle as well as the customer service. I would definitely refer to caliber. It should

Repair Quality

Caliber communicated regularly and repairs were completed in a timely manner. The staff were so kind and helpful.

Customer Service

The staff is very kind, informative and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for doing an excellent job and in a timely manner!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Tiffany was great. Just the right amount of communication and the car looks fantastic

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tiffany was the best. Answered all my questions and went over and beyond to make sure I was happy with the service.

Likely to Recommend

Repair Quality

Customer Service

Tiffany was an excellent communicator and worked with my schedule. Thank you earlier comment

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was kept up to date regarding the progress of my repair via text every step of the way.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was courteous and friendly. My car got repaired quickly and looks beautiful! Tiffany was especially helpful and fun to work with. Thank you, team!

Likely to Recommend

Repair Quality

They made it really easy to have my car repaired. Thank you Sculleys for referring me to Calliber.

Customer Service

Tiffany was exceptional!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The process was completely seamless and easy. I appreciate that so much! The repairs are excellent. Zero complaints.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Appreciated periodic status updates. Car was clean when repairs were completed,

Likely to Recommend

Repair Quality

Loved the updates. Car was clean when I picked it up.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication, repairs looked great and were completed before estimated timeframe.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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