Caliber - Spokane - Downtown

4.8 (1,088reviews)
96%
119 S. Jefferson St,  Spokane,  WA  99201
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In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Mercedes-Benz
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Email

Reviews (1,088)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked as good as new or even better than before. Timeliness was another strong point, as many repairs were completed ahead of schedule. Customers also appreciated the extra touches such as vehicle cleaning and interior detailing. A few customers noted areas for improvement directly from their comments, including requests for more proactive updates during early repair stages, better advance notice when vehicles are ready for pickup, and occasional concerns about minor quality control issues on specific repairs.
AI-Generated from reviews written in the last 12 months
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"... about the level of service i received from Caliber! The repair is perfect and they flawlessly matched the paint. They even took out an extra tiny dent that was near ..." Read more
"All damage was repaired to excellent standards. You can't tell any damage was done at all, replacement ..." Read more
"Looks and feels better than when I bought it off the lot"
"... my rear back panel and bumper. Not an easy feat. Blending is an art that they have mastered. Thank you" Read more
"... great Ill definitely be coming back if I ever need to.My car looked even better than when I dropped it off. Everyone went above and beyond with the communication, ..." Read more
"Right on time, no surprise delays"
"It was right on target when promised."
"Work was done fast and I was notified every other day about how the repair was going."
"... duration of the repair was and but lengthy, however they delivered ahead of schedule at least the estimated amount of time" Read more
"... against the rear door trim, the left exhaust is cru It took three months to get my car back and its not in alignment and the bodywork was rushed along with ..." Read more
"... stress-free, and I always felt informed and supported. Their communication was excellent and they went above and beyond—from start to finish, every detail was handled with ..." Read more
"Communication was great, informed me every step of the process."
"Kept me informed the entire time. I really appreciated the updates"
"The shop kept me updated pretty much daily & I got my car back well before I thought I would."
"More regular communication about the status of the repairs would have been helpful."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very easy to work with and their communication and updates were appreciated

Customer Service

Exceeded my expectations

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From bringing my truck to when I picked it up, I experienced a level of quality service not often seen these days. Austin walked me through the process, kept me updated with text messages, and walked me through the repairs and answered all my questions. Alicia also was sweet and greeted me kindly and also share some candy with me!

Likely to Recommend

Repair Quality

Customer Service

Great job. Excellent service. Rob did a great job keeping the me updated.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I trusted Caliber Collision to repair my vehicle and they did 100%. 10 stars and they even washed my vehicle. Good job caliber collision.

Likely to Recommend

Repair Quality

They did a great job on our repair. Worked with the insurance for billing and kept us in the loop with updates.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My experience was great from the moment I first walked in the door. Everyone was so kind, efficient, and made everything so easy. Austin was great, along with the whole team!

Likely to Recommend

I would definitely recommend Caliber to anyone!

Repair Quality

My car looks great!

Customer Service

From the moment I walked in the door, everyone was extremely kind and helpful. They made everything so easy. Austin was great, and so was the entire team!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The people there were really nice and also made sure to check the condition of my vehicle, even prior to my consultation with them. My car looks better than it was prior, the spot repaired looked excellent.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great service from Austin and the staff

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend

Repair Quality

They do nice work

Customer Service

Great work

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

5stars. very professional, they kept us updated about the vehicle. One of the easiest things to deal with. Going back again if we need to

My Experience

Above and beyond what I expected. Would recommend them .

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Austin was excellent customer service in keeping me informed. Work quality is excellent.

Likely to Recommend

Repair Quality

Great customer service by Austin. Great updates. Car looks great.

Customer Service

Austin was great.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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