Caliber - Spokane - N Lidgerwood

4.9 (1,909reviews)
97%
6430 N Lidgerwood St,  Spokane,  WA  99208
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
BMW
Ford
I-Car
Infiniti
Nissan
Nissan GTR
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Email

Reviews (1,909)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the regular text updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new or better than expected. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were recurring themes. A few customers noted delays due to parts availability or extended timelines, and isolated concerns were raised about unresolved mechanical issues and communication consistency toward the end of repairs - all reflecting direct customer observations rather than system-generated recommendations.
AI-Generated from reviews written in the last 12 months
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"... wonderful team! Everyone was super kind and professional. I have never had such a quality experience with auto service before. I would recommend anyone to Calliber Collision ..." Read more
"... customer service and experience, this specific shop has removed 95% of the aggravation that comes with a car crash. I have complete trust in a job well done and know ..." Read more
"Caliber always does excellent work. My vehicle was returned clean and in perfect working order. Frequent communication and status updates. Highly recommend."
"... time our repairs might take because of the holidays. The work was excellent and they took very good care of our vehicle. I would highly recommend to anyone needing repairs." Read more
"... experience with a collision repair facility Ive ever had. Friendly, excellent work, and quick turnaround. Highly recommended!" Read more
"They were great and took less time than anticipated. When I got my car back, it was like brand new."
"Excellent service. Kept me updated daily. Finished ahead of schedule. Friendly staff."
"Caliber did a nice job fixing our car. It took a little longer than anticipated but turned out good."
"Honestly my complaint is it took weeks. The lady on the phone when initially called implied it be fast. I also didnt like the ..." Read more
"... helped arrange my rental, updated me almost. daily, finished a week early on the repair and did a quality job. Would not hesitate to recommend to anyone Felt they ..." Read more
"... hitting a deer, the communication was top notch and not a day went by where I wasnt updated! Highly recommend Caliber!!!" Read more
"Staff were very friendly and yet professional. I was kept informed every step of the process and appreciated receiving the text updates. I don't think this experience ..." Read more
"... Collision! They kept us updated through the whole process, texting updates and keeping us informed the whole time! Very professionally done delivering a wonderful product ..." Read more
"My repairs are absolutely perfect! I was kept up to speed with everything that was happening with my car and everything was done when it was promised!"

My Experience

I am so happy with the work that your team did on my truck. Everyone involved from reception to check out was professional and timely. Special shout out to Rachel! She is amazing and kept me up to date on the process. Thank you Caliber Collision for making “Pearl” beautiful again!

Likely to Recommend

Repair Quality

Everyone I worked with throughout the process of getting my truck repaired was awesome. They were kind, professional and did an amazing job on the work! I highly recommend Caliber Collision.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

It took longer than I expected…probably should have gotten a rental ….

Likely to Recommend

Would be happy to recommend your team based on our experience

Repair Quality

Quality of work was good! We are happy with it

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication was great. Especially with the delays and getting parts for the repair. Would recommend your location.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The truck came out great, looks better than before our accident! Everyone I dealt with was knowledgeable, courteous, professional. The entire experience was awesome.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Spanish by Carwise
Translation unavailable. Please try again later.

Likely to Recommend

Recomendaría Caliber Collision con mucha confianza. Quedé muy satisfecho con la calidad de la reparación, la atención recibida y la comunicación durante todo el proceso. En especial, agradezco al señor Kaden Harker, Service Advisor, por su profesionalismo y por mantenerme informado en todo momento.

Repair Quality

I am very satisfied with the quality of the repair. The work was done professionally, and my vehicle looks great. Thank you for the excellent service.

Customer Service

I am very satisfied with the customer service I received. The staff was courteous, professional, and kept me informed throughout the repair process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I liked the way Caliber kept auto notified of status updates daily. I've never had that happen in the past. The contact was professional and covered everything. I took a while to complete but I understood that parts had to be ordered. Everyone was pleasant. The car was repaired and it looks even better.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fast repairs and excellent customer service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast and efficient, kept me updated throughout the repair. Let me know exactly what to expect from the start. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Rachel is awesome, very nice and great at keeping me informed throughout the process.

Customer Service

See first comment

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was extremely friendly and professional! Our car looks like brand new! They did a fantastic job! I was very impressed with Ivan! He kept me updated via text messaged about my car! I will recommend calibe collision to my family and friends! !

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Punctual, informative, and pleasant. Very satisfied with the level of personalization and professionalism. Thanks for your help in putting our van back together

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