Caliber - Springfield - North
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, looked brand new afterward.
Customer Service - 5.0/5.0 -
Very nice, even drove me to the car rental place.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
By far the worst auto repair shop I’ve ever been to. NO customer service skills. NO hospitality. Rude and disrespectful employees with no real direction of what is going on.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only issue that came up was slow time to completion due to issues outside of their control.
Customer Service - 5.0/5.0 -
Everyone was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They were very understanding of our situation and did everything they could to get our repairs done as quickly as they could. It took 34 days but that was do to waiting on parts. The only reason I didn't give them a 10 is that they didn't check the antifreeze level before I picked it up. They had to replace the radiator in the initial repair so I would think that would have been something they would have checked, but they rectified the situation by come to my work and fixing the problem on site, so I didn't have to take it back in. I would totally recommend Caliber Collision and will definitely use them again if the need should arise.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys did a good job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car’s bumper and hatch look brand new.
Customer Service - 5.0/5.0 -
It was one of the best customer service experiences I’ve ever had.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very helpful appreciate all the help and communication from all the workers who helped me.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’ve already recommended a couple friends
Repair Quality - 5.0/5.0 -
The staff is very professional and welcoming!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great service and customer service
Repair Quality - 5.0/5.0 -
Looks like it did when brand new
Customer Service - 5.0/5.0 -
They made it easy to get my car scheduled, repaired and back to me. Even took care of the rental return
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent repair. The car looks brand new!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Even if it State farm gives me the okay to send it back to the shop I will send it somewhere else
Repair Quality - 0.5/5.0 -
I was stopped at a red light and hit by a driver going 55 mph on October 21st. First it took caliber a month to get my car in while ordering the parts. Then it took a full month after supposedly having the parts there to fix my vehicle. When I brought my vehicle in I drove it in in good shape. The only thing I was aware of was some back bushings that needed replaced. No big deal. When I went to pick it up a couple of days ago they handed me the keys and I couldn't start the car. They acted like it was no big deal they said oh yeah the battery just keeps dying and we don't know why. After jumping my vehicle and driving it it feels like they hit the insides with baseball bats. Or they took it apart and put it back together with gum. Its a $22,000 paid off vehicle that I paid for and now I think it's probably totaled. Caliber return my vehicle and such a horrible State I can't even believe they looked at me straight in the face when giving it back to me. They are the most unprofessional and incompetent well I would say car repair place but I don't think they classify as that. My vehicle drove better after the accident than it does now. And I'll be the one stuck with it now they'll get away with totaling out my car and now I have to buy a new one.