Caliber - Springfield - North
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
There are number of things I would like to express my thanks to the team at Caliber Collison on Dirksen parkway. A big shout out to MEGAN, sweet as apple pie who would keep me updated on the process of my vehicle. Extremely pleasant. Then there is TRISTAN who.went to great lengths of providing transportation for me which was greatly appreciated. Teased him about my not so "gracious hopping into truck." Last bit not least was this polite and extremely nice person Frank who squeezed me in between his busy work schedule to drive me back to shop after completion of car. I was so pleasantly surprised by the best work repair I have ever had. Love these people and I give them a plus 10..maybe plus c 12!! Thank you all so very much!!!! Barbara
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looked like a brand new car when it was finished. I was very happy with it.
Customer Service - 5.0/5.0 -
Very friendly and always kept me informed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs look wonderful looks like nothing even happened
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Had an air bag light on when I picked it up. Loose door handles on driver side. Tint all messed up. Gas cap was just tossed in the back seat. Got the car back a week later than expected because they didn’t check the gas door until the day I was supposed to pick it up and they realized the door was broken
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for everything you did
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would definitely recommend.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very friendly and knowledgeable
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
No, in fact, I am trying to convince my insurance, State Farm, to never again recommend caliber collision to a policyholder. I’ve talked with others at body shops about the service I received, and despite them saying, it does take some time, the way I was treated and lied to was incompetence or corruption.
Repair Quality - 0.5/5.0 -
Caliber was adamant they could get my truck in and get it out within two weeks. It took nearly 8 weeks. Incredibly corrupt, and I believe intentional. They just wanted to get my truck in their garage and they would get it fixed when they got to it. I wouldn’t let Frank pump my gas. How can he be called a manager?
Customer Service - 0.5/5.0 -
At no point if they seem concerned that it was taking an exorbitant amount of time to get my truck repaired. Different people would give me different stories of why it was taking so long.