Caliber - St Paul - Midway
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Staff was excellent - just wish the shop was open weekends! Repair was done Friday but I had to wait until Monday to pick up.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
We have always used Caliber Collision and plan to in the future if needed.
Repair Quality - 5.0/5.0 -
Final result was Great! Thank you for taking care of My truck and doing an Excellent work!
Customer Service - 5.0/5.0 -
Great communication and friendly and kind customer service.
Returned Clean
My Experience - 5.0/5.0 -
Yall are great. Thanks!
My Experience - 5.0/5.0 -
Car looks great you guys did a wonderful job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Updates were timely and the process was very smooth.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated the courtesy and professionalism of the staff. One suggestion - please do not use scented products inside the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I really appreciated the perfect paint match and the really nice people.
Customer Service - 5.0/5.0 -
Everyone was both helpful and kind.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It was fast and efficient
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nice work! The car looks great! And thank you for detailing it too. So clean! Much appreciated!
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Overall, the repair itself was completed well and on time, and the process was smooth once it got moving. They also handled communication with my insurance, which made things easier on my end. However, my main concern was the lack of timely updates. The person overseeing my case did not move the repair forward until I called to ask for a status update, despite saying they would. Even after parts were expected to arrive, I wasn’t notified—they only checked once I reached out again. This caused unnecessary delays and uncertainty, especially since I was renting a car out of pocket. Once they learned about the rental situation, the team worked quickly and finished the repair by the promised deadline, and I appreciated that effort. I just wish the same level of communication and responsiveness had been present throughout the process. Overall, the repair quality was good, but the communication could be more proactive and consistent.
Customer Service - 3.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
The repair on the body looks good but the passenger side window will not roll down. The car was also washed and left outside in the cold (just for a short time but it was very cold) and I could not get my gas cap cover to release. It was frozen shut.
Customer Service - 3.0/5.0 -
The communication was lacking this time. Last time I brought a car in it was spot on. There was one day that I called and called and couldn't even get a voice mail box. The service person assigned to me meant well but she seemed overwhelmed. I am a sucker for great customer service. This time the mark was missed.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Sorry. Even though the insurance recommended this place, I will find somewhere else in the future.
Repair Quality - 0.5/5.0 -
I thought I'd be more updated on my cars status. The way things were handled and communicated were very frustrating. Thought this process would've been handled better and easily taken care of. Sadly I won't refer this place or return ever again.
Customer Service - 0.5/5.0 -
Staff was not nice until I was arriving to retrieve my vehicle. Even then the front receptionist just ignored me as I stood there decorating a Christmas tree.
Returned Clean
My Experience - 5.0/5.0 -
Everything went extremely smooth, work was completed in an exceptionally timely manner, the car looks amazing, and everyone I spoke to or dealt with throughout the process was kind, friendly and awesome. Will definitely come back if ever needed. Thanks so much!
My Experience - 5.0/5.0 -
You are all so organized. This is the second time that Caliber has done body work on my Ford Edge, and this second experience was great. Easy to set an appointment to get estimate, set the service appointment when it was good for me, and paired with Enterprise Car across the street made getting my car repaired as uncomplicated as one could hope for. Your staff in the office knew exactly what to do to help me. The body work people did a real nice job too! I will make a point to brag to my friends about how happy I am with my customer experience for a second time at Caliber Collision! Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You guys made everything really easy! You under promised and over delivered! Thank you!