Caliber - Sterling

4.7 (4,858reviews)
96%
9b Bryant Court,  Sterling,  VA  20166

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,858)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting daily text and phone updates that kept them fully informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new or better than before the accident. Timeliness was also a strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff were widely recognized for being professional, friendly, and courteous. A few customers noted areas for improvement directly from their feedback, including occasional delays beyond initial estimates, minor finishing details such as cleanliness at pickup, and isolated instances where communication could have been more proactive when issues arose.
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"The repair quality from Caliber Collision was top tier. When I got my car back, it honestly looked good as ..." Read more
"Perfect work. No sign that any damage ever existed."
"... made the whole repair process simple and smooth. Great communication, excellent workmanship, and super friendly staff. My car looks perfect — highly recommend this shop!" Read more
"Absolutely high quality"
"... fantastic. The Employees was super nice respectful within two weeks. They returned my car to me brand new. I want to thank them. I appreciate everything that ..." Read more
"... What impressed me the most was their communication. I received both a text update and a phone call each day with the status of my vehicle, which kept me fully ..." Read more
"... complimentarty transport to my rental car. During the repair, I received daily updates from a real person. At pick up, I received a thorough explaination of ..." Read more
"... with were professional and pleasant to speak with. They kept me informed of my vehicle repair status and answered my questions. They made the process easy and quick. ..." Read more
"Caliber Collision sent us daily updates and also called us when they had questions. We had a smooth experience ..." Read more
"... Finally, after my vehicle was almost ready for pick up, the adjuster hung up on me via phone call, after I explained to him that I did not need other information regarding ..." Read more

My Experience

John from Caliber kept me updated, answered all my questions throughout the process, and yes! My car looks awesome. Will recommend Caliber to anyone who needs repairs.

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Repair Quality

Excellent service and top notch quality repair.

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My Experience

John is outstanding; he’s patient, thorough and maintains great communications.

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My Experience

I really appreciated the great communication between the employees and the customers. John and all the other staff were very polite and respectful. They kept me updated on the progress of my repairs and if I had any questions. Everything went more smoothly than I ever expected!

Likely to Recommend

I will recommend “Caliber Collision to everyone I know-especially my family & friends!

Repair Quality

The My car is completely restored to its loveliness except for a couple of small dents/dimples that wouldn’t come out.

Customer Service

I had always heard good things about Caliber Collision, from customers and auto mechanics I’ve met.

My Experience

Loved how communicative the Caliber team was with me, providing consistent updates throughout the process. The final result of the repair was amazing

My Experience

My Experience

Your team did a wonderful job in meeting the promised delivery date. I also thought John Dovel did a good job with his honest answers to my questions. However, time will tell about the quality of the repair job. But overall, my sincere thanks, and a job well done to the crew that worked on my car.

My Experience

John and the rest of the staff were incredibly clear, kind and informative every time I called to ask questions about my car and the process.

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Great service and very professional people

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Great service

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Always recommend them.

Repair Quality

Caliber did a great job with the repair. They were timely and communicative about the repair process along the way.

Customer Service

Very good communication from John throughout the repair process.

Returned Clean

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Repair Quality

Very good service thank you

Customer Service

Thank you john

Returned Clean

My Experience

All staff was very friendly and professional the entire time my vehicle was being worked on. I called many times and spoke with John who went above and beyond to answer all my questions and ensure all parties were on the same page throughout the entirety of the process. Thank you for all the help.

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