Caliber - Sterling
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The team did an amazing job working on the car. Although there were many delays, I am satisfied with the end results.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
I did not have a great customer experience. During my vehicle drop off, the adjuster asked how my collision took place and actually tried to inform me how the accident occurred. Also, the adjuster also tried to inform me that I was unable to extend my car rental date if I felt uncomfortable to drive my vehicle. My car insurance agent informed me that caliber collision is not supposed to advise when I can drop off my car rental based on how comfortable I am driving my vehicle. Additionally, the service representative and the adjuster did not inform me that Enterprise car rental was picking me up. As a result, I had to walk to Enterprise on my own. Finally, after my vehicle was almost ready for pick up, the adjuster hung up on me via phone call, after I explained to him that I did not need other information regarding my car rental. During my vehicle pick up, “nobody” at caliber collision explained what service took place on my vehicle. I was expecting someone to physically explain the service that took place on my vehicle. One of my vehicle’s car parts is apparently getting ordered due to damage; however I am not comfortable that caliber collision will inform me “when” the car part will arrive based on my customer experience.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I have not received the car part for my vehicle and I did not have a great experience with the staff
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0 -
Great job
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks good, drives fine, and great communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This was my 2nd experience with Caliber Collision and as usual the service techs were very professional and polite and I would recommend this company to all my family and friends. I have always been very satisfied with the service and the way they keep you updated on the progress. Thank you soooo much for your service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Blake was awesome.
Customer Service - 5.0/5.0 -
Blake was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
John was really great. Kept me informed through the whole process from initial inspection through repairs, and walking me through the final fixed product. He was great to work with. Caliber also detailed my car, which was unexpected and much appreciated. It feels brand new again.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our contact for the service was John and he truly made all the difference in making the accident repairs process manageable
Customer Service - 5.0/5.0 -
Again, John helped tremendously - navigating insurance issues, thoroughly explaining damage and repair options, and covering safety concerns
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very helpful, kind and professional
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Very timely and communicative service; job was mostly well done, part replacement was great. However, I saw a little bit of a flaw in the paint job.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very effective at updating me on status. Will recommend this location.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was kept informed of the progress and potential delivery date.
My Experience - 5.0/5.0 -
Got my vehicle earlier on the given time.⭐️⭐️⭐️⭐️⭐️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car early done us I expected
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Blake is a solid dude
Customer Service - 5.0/5.0 -
They were all great