Caliber - Suffolk - North

4.8 (1,069reviews)
96%
5637 Shoulders Hill Rd,  Suffolk,  VA  23435

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,069)

Likely to Recommend

Repair Quality

Caliber Collision did a great job with communication start to finish. Properly repaired vehicle to pre-damage condition. Thank you Dave

Customer Service

All pleasant and informative

My Experience

Too notch service and the customer service was out of this world.

Likely to Recommend

Repair Quality

My service tech was absolutely awesome!!

Customer Service

Absolutely awesome

Likely to Recommend

Repair Quality

Customer Service

My Experience

Caliber Collision did an excellent job with repairing my daughter’s vehicle after being involved in an accident, working with our insurance company, rental, and completing the repairs in a timely fashion. I would recommend this company to anyone!

Likely to Recommend

Repair Quality

Customer Service

My Experience

My experience was absolutely amazing. I honestly feel like my car was courted by caliber. If this were a first date you all would definitely get a second, lol. The Customer service was remarkable. Service like this is hard to find these days. I am thoroughly pleased with Calibers customer and repair services.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Friendly staff

Returned Clean

My Experience

Caliber did a great job to my truck!!!

Likely to Recommend

Repair Quality

Great work

Customer Service

Returned Clean

My Experience

Good was great and everyone professional. Loved the service and would recommend others.

Likely to Recommend

Repair Quality

Very good

Customer Service

Returned Clean

My Experience

Excellent experience and customer service from start to finish. When I dropped off, I arrived on a tow truck right at closing time. The staff showed great kindness and patience, allowing me time to move my car seats and personal belongings to complete the drop off. I received frequent updates on my car’s status throughout the repairs, so I always felt comfortable there was good progress being made. I never had to call the shop even once for an update, since they pushed out information so regularly. Can’t emphasis enough how much I appreciated how easy they made it to track the repairs. Now that my car is finished, it looks great and was returned clean as the day I bought it. Of course, I hope I don’t need their services again, but they would absolutely be my first choice if I did…10/10 recommend!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The entire team was kind and professional from the front staff to the gentlemen who repaired my vehicle. They always kept me informed with the progress of repairs. And they were expedient in resolving one small issue that happened after the repairs were done. I would definitely go back for future repairs & refer to others as wel!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

From the beginning, I knew I found the right place.

Likely to Recommend

Repair Quality

Not to quote the Lego movie, but "Everything was awesome"

Customer Service

Treated well the entire time. And communication was constant.

Returned Clean

My Experience

The team was very professional and kept me up to date on the status of my repairs and got the work/ my car back to me 3 days earlier than expected.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Everyone I spoke with was so nice

Returned Clean

My Experience

My Experience

All the staff was friendly and professional. Dave and Jenny did an exceptional job explaining the details of the repairs my truck needed. They kept me updated with a text or phone call and answered all of my questions. I will return for more services when needed. Highly recommend.

Likely to Recommend

Repair Quality

Friendly and professional staff and services.

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean